Sr. Manager,Telesales
上海锡科斯人力资源有限公司
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：银行
职位信息
- 发布日期：2012-08-20
- 工作地点：深圳
- 招聘人数：2
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：电话销售 个人业务客户经理
职位描述
Location:Shenzhen,Beijing
KEY RESPONSIBILITIES
Sales & Financial Management
1. To generate revenue by exceeding pre-set sales targets, increasing customer usage of bank products and services, improving customer loyalty, and maximising referral sales
2. To facilitate the effective allocation of resources in order to achieve stated Call Centre business objectives.
3. To design strategy and business plans contributing to the growth and development of sales and service model.
4. To manage cost spent within the budget.
Sales and Service Delivery
1. To liase with Value Centre Heads to establish strategies and develop channel capabilities in support of the Value Center products and customer segments.
2. To guide and direct Telesales Units to deliver professional, proactive, customer oriented, resourceful sales and services to customers.
3. To manage and monitor new product program/campaign launches.
4. To monitor and achieve sales targets, productivity and service standards.
5. To monitor cross-sell and attrition gating performance on different products to facilitate the successful retention of customers.
6. To address difficult customer enquiries, requests and complaints which cannot be handled by Team Managers/Unit Managers and provide feedback to the Business in order to facilitate future service delivery improvements.
7. To identify opportunities to improve workflow design for improvement of sales success rate and productivity.
8. To approve customer transactions, where required.
9. To develop action plans for improving Telesales Unit performance.
10. To analyse customer behavior in order to assist in future product and service development and planning.
11. To lead Telesales Units to OutSales and OutServ our customers and competitors.
Risk & Compliance
1. To ensure that control procedures outlined in the Contact Centre Manual or DOI are fully implemented and ensure staff compliance with the same
2. To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre
3. To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
4. To comply with all relevant policies and procedures covering regulatory, local and group requirements
People Management
1. To supervise the day-to-day operational activities of Telesales, and Team Managers / Unite Managers in the delivery of their job responsibilities.
2. To monitor staff performance through analysis of relevant performance MIS and KPI reports.
3. To provide coaching, mentoring and feedback to Telesales Managers to achieve performance objectives.
4. To conduct staff performance review and work with staff to develop their own Career Development Plan (CDP) & Learning Development Plan (LDP).
5. To ensure adherence of staff multi-skill penetration plan.
公司介绍
锡科斯集团(SilverCourse Group) 公司网站：*************************
*成立于1999年，是大中华地区代表性金融中高阶人才寻觅机构,专注为银行、保险、基金、证券...等金融业客户寻觅专业人才。
*总部设于上海陆家嘴金融中心，营业据点包含：多伦多、上海、北京、台北、深圳、广州、成都、大连…等城市。
*快速满足客户需求，提供专业、快速、精准、高性价比的服务
*协助客户完善人力资本，协助人才完善职涯规划
竞争优势
*专注金融行业中高级人才寻觅
*优良的品牌形象
*先进的招聘系统平台
*丰富的客户及人才资源
*坚强的顾问团队
*众多的营业据点
企业文化
*专注、专业、创新、团队合作
*勇于拼搏的创业家精神
*绿色企业：力行俭朴，节能环保，爱护地球
*善尽社会责任，经营有成，回馈社会
*成立于1999年，是大中华地区代表性金融中高阶人才寻觅机构,专注为银行、保险、基金、证券...等金融业客户寻觅专业人才。
*总部设于上海陆家嘴金融中心，营业据点包含：多伦多、上海、北京、台北、深圳、广州、成都、大连…等城市。
*快速满足客户需求，提供专业、快速、精准、高性价比的服务
*协助客户完善人力资本，协助人才完善职涯规划
竞争优势
*专注金融行业中高级人才寻觅
*优良的品牌形象
*先进的招聘系统平台
*丰富的客户及人才资源
*坚强的顾问团队
*众多的营业据点
企业文化
*专注、专业、创新、团队合作
*勇于拼搏的创业家精神
*绿色企业：力行俭朴，节能环保，爱护地球
*善尽社会责任，经营有成，回馈社会
联系方式
- 公司地址：地址：span北京