东莞招聘

Position Accountabilities:

1.Coach customer service representative on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets;

2.Supervise customer service representative to ensure their performance is aligned to stipulated standards;

3.Ensure all incoming messages from overseas offices relating to customer service support are attended to promptly and efficiently;

4.Handle assignments as required by relevant departments to increase business prospects for the company;

5.Ensure company procedures and policies are followed by customer service staff;

6.Verify and compile statistics relating to the management of customer service;

7.Perform any special duties or projects as assigned by the department head.

Relevant Education Background, Hard Skill, Knowledge and Experience:

1.Junior College diploma or above;

2.Minimum 2-year experience in Airfreight & in the filed of customer service;team leader & Key Account Management experience is preferable;

3.Fluent in written and spoken English, Cantonese and Mandarin.

在全球国际货运，你将作为全球物流服务网络中连接世界的一员。我们的网络让你塑造你的事业, 鼓励你做出贡献和真正地发挥个人特长。全球国际货运在全球有员工逾76,000名，我们拥有多元化的团队和欢迎不同背景、不同想法和不同技能的人才加入我们。与我们成为一个团队，共同前进。

如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To know more about us, please visit http://www.dbschenker.com/cn