Customer Service Specialist客户服务专员
联合利华服务(合肥)有限公司广州分公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2013-04-27
- 工作地点:广州
- 招聘人数:1
- 工作经验:二年以上
- 学历要求:本科
- 语言要求:英语良好
普通话熟练 - 职位类别:客服专员/助理(非技术)
职位描述
Job Responsibilities:
Main Purpose of the Job:
• A key role in Order to Cash Chain;
• Service Champion for one of Unilever’s key Customer.
Main Accountabilities:
1. Daily Order to Cash operation:
- Process key customer orders;
- Monitor key customer service level and highlight issues;
- Collect AR.
2. Customer related communication:
- Provide reports to Unilever internal and to key customer;
- Handle key customer inquiry and complaints.
3. Customer relationship management:
- Prepare Monthly/Quarterly meeting with key customer’ Supply Chain;
- Support line manager to deliver key customer Joint Business Plan projects.
4. Main contacts:
- Customer, KC team, CS team, Logistic team and 3PL, CD finance.
Job Requirements:
1. Working experience:
- 2 years working experience in customer service or logistic department;
- Working experience in FMCG industry or Multi-National companies preferred;
- Import/export agency experience preferred.
2. Education and language skills:
- Bachelor degree above, Language (Chinese-fluent, English-workable oral & written, Cantonese-preferred not mandatory);
- Computer (SAP-preferred, BPCS, Excel, PPT skill);
- Data Analysis
- Communication and Influencing skills;
- Problem Solving;
3. Personalities:
- Active and energetic;
- Real Accountability;
- Able to work under pressure;
- Team Alignment.
If you are interested in more career opportunity, please visit http://www.unilever.com.cn/ourcompany/careers/Recruit/positioninfor.asp
Should you have any questions regarding to the job application or require additional information, Please contact Unilever Peoplelink via the following toll free number,
China Netcom: 10 800 85 21491
China Telecom: 10 800 15 21491
Hong Kong: 800 96 2023
Your application will be reviewed against our requirements and we will be in touch shortly to provide you with an update on the status of your application. Thank you for the cooperation!
公司介绍
Unilever's mission is to add vitality to life and help people feel good, look good and get more out of life. Every day, around the world, people reach for Unilever products. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. We are the largest frozen foods, ice cream, tea-based drinks, margarine and seasoning product manufacturer, and is one of the largest cleaning, skin cleansing and hair care product manufacturers. In China, Unilever has built brands which are known and liked by many Chinese consumers, such as Lux, Dove, Hazeline, Pond’s, Omo, Comfort, Zhonghua, Lipton, Knorr, Wall’s. We are committed to be a responsible corporate citizen by contributing to the local communities and economic development. We actively develop people and build local leadership. Welcome to join us!
联系方式
- 公司地址:地址:span广东省佛山市