东莞招聘

Customer care online support
Service Description:
CCO system daily operation / maintenance - Including answering questions, system issue feedback,wrong data modification application, support iT to fix or update incorrect data etc.
CCO system development - Propose business requirement for it evaluation, create system changedrequirement document, Each CR also needs to communicate with iT developers and write CR documents(one week].
Test updated content in system. (There will be an average of nearly 20 CRs each year, and each CRwill be tested for two to three weeks (two rounds of testing).
CC0 data checking and report - Search for each type of case. Claim Data export checking, includingcategory and application amount.
CCO data import to WiT and information checking - including wrong ViN input, data volume checking,tax rate checking.
BMW AG mailbox handle and Follow Complaint email - Check AG complaint email content andinquire vehicle information, Record email information and reply AG complaint email.
Special case document signing and bill fee review, an average of 20 copies per month, will take aweek time.
Call center complaint case track and checking - monitor CCO received complaint data from ClC side.(More than 5,000 cases per month)
Responsible for answering questions from dealers about invoicing and CCO system applicationissues

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。