东莞招聘

Service description:
The third party service quality professionalism audit
Evaluate the professionalism and patience of front-line agents in answering questions throughmonthly customer satisfaction survey report.
Audit the timeliness, professionalism and service attitude of the third party on-siterescue services through monthly customer satisfaction survey report.
The third party service cases and cost audit
Through the third party monthly service bill and details, check a number of factors of the case.including customer vehicle frame number comparison, case service item system record query, customervehicle warranty period and service fee ownership.
Through the third-party service case details, make an overall analysis report and issue a monthlyanalysis report on the proportion of case types.
Roadside assistance service vehicle series and various problems (such as region, climate andtopography) causing vehicle problem trend analysis through background data.
Customers welfare transportation /accommodation bill support material audit (invoice /signaturedocument /receipt)
SAP system operation related to road rescue business, including PO establishment, receipt and billreview.
The support of roadside assistant business CCO system content and function enrichment andupdate.
Online (mail and CCO system) and offline management of dealer Roadside Assistance business.rescue vehicles, tools and stickers (including service provider communication regularly and dealer emailreply and problem information record)
Dealer roadside assistance vehicle tool usage rate, business evaluation and roadside assistancehotline information management.
Monthly service fee PV issuing and signing and transfer finance invoice reviewed.

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。