东莞招聘

Responsibilities:
1. Customer focus - Interface with clients, vendors and other related parties, to manage the whole process of services.
2. With appropriate attitude, communicate with clients and vendors to provide proper service.
3. Online service management (Response, follow up every single stage of the service request).
4. Analyze the service request, provide solutions and work with vendors to ensure that the repair work can be achieved.
5. Quote the services as per rate card. Apart from rate card, there will be a fixed mark up to work on.
6. Coordinate with client and maintenance vendors to schedule repair services.
7. To manage and coordinate delivery with internal logistic team & service vendors.
8. Require understanding the report’s standard and vet the completed report submit by service vendors.
9. Monitor the service level of vendors.
10. Responsible for using ERP to issue sales order, coordinate with purchase team to release purchase order to vendor timely. Release files to finance team to raise final invoice.
11. Follow up on the late payment with client.
12. Report to Preservation Team Leader.

Requirements:
1. Degree in Business and/or Engineering, full-tie undergraduate.
2. 2-3 years’ experience, emphasis in customer service, project coordinator, sales and any related experience.
3. Excellent communication and coordination skills with some technical knowledge.
4. Experience in Retail Industry.
5. Experience in operating ERP or SAP is preferred.
6. Ability to manage the interpersonal relationship, especially with clients and vendors.
7. Outstanding organizational and attention to detail skills and ability to manage multiple projects.
8. Detail-oriented, widely open with extroversion preferred.
9. Excellent working knowledge of Excel, Presentation, and Keynote.
10. Fluent communication skills in English and Mandarin.
11. Korean or Cantonese speaking is a plus in order to liaise with the external and internal.
12. Based In Shanghai, China.

RTC has more than 900 talented and dedicated people in nine countries, all focused on retail: the ultimate point of consumer contact. We're always looking for the best and brightest to help us design, build, install and manage retail activation programs that bring clarity to consumers and confidence to our clients. With locations in America, Latin America, Europe and Asia, we have helped our clients activate their retail presence in more than 100 countries. RTC Asia has offices in Shanghai, Dongguan and Hong Kong, focused on delivering an exacting service to our Clients.
RTC 是一家成立于1950年的美国独资企业，公司总部位于美国芝加哥。RTC致力于为全球知名零售客户提供高品质的店内陈列道具解决方案，我们的服务链涵盖产品设计、工艺改善、生产优化、库存管理、物流运输以及现场安装指导等。为了更好地服务我们的客户，RTC已在全球13个国家成立了28个分支机构，我们的服务已覆盖了全球100多个国家。随着RTC 亚洲过往10 余年的发展，我们已在上海、北京、东莞、常熟、中国香港、新加坡和印度组建了多家公司和生产基地，并持续专注于为我们的全球客户提供卓越的服务。