东莞招聘

工作内容：
负责与客户端进行沟通，处理客户在检验订单过程中遇到的各种问题，确保客户满意度。
主要职责：
- 录入客户订单信息，与客户沟通具体细节；
- 跟进整个订单过程，确保检验按时完成；
- 协调与内部团队，如报价、排班等环节，以解决客户问题；
- 及时沟通解决检验过程中的实际问题，确保订单流程顺利推进；
- 审核检验报告，确保满足客户要求且保证审核结果的准确性；
- 记录客户反馈并整理相应的跟单报告，供团队决策；
- 负责维护客户关系，与客户保持良好沟通，建立信任，以便更好地服务客户。
职位要求：
- 具备良好的沟通能力和倾听能力，能快速理解并描述客户需求；
- 具备良好的情绪调节能力，能适应工作中的压力；
- 具备良好的协调和沟通能力，能与多个部门进行有效的沟通；
- 具备基本的电脑操作能力，能熟练使用办公软件；
- 有耐心、责任心，有团队合作精神，善于学习，接受挑战。
- 具备良好的英语读写能力，英语口语能熟练交流的优先考虑。
- 1年左右客户服务经验，接受优秀毕业生或有外贸行业实习者。
职能类别：
客服专员/助理
关键字：
维护客户关系英语读写英语口语订单跟进

API (Asia Pacific Inspection Limited Company) is the household goods and toys quality specialist of the WORMS SAFETY Alliance, the first global alliance of safety and quality management specialists.

Established in 1994, API is a leading quality management company specializing in household goods from early development stage to end of production. API aims to secure the safety and quality of its customers’ products via inspection, laboratory testing (compliance and performance), I-TCF (Product Integrity and Technical Compliance File), audits and sustainability solutions.

API’s customers include large international importers, mass-distribution retailers, and specialized brands of furniture, toys, tools and home improvement, electrical products, kitchenware and cookware, and decorations.

API is one of the only specialists in quality management solutions addressing and anticipating issues from the industry’s perspective with a deeper technical approach powered by technologically-enriched support. With 1,500 factories visited each year, API’s cross-fertilized services create customized quality management solutions with managed costs.