东莞招聘

Reporting to Customer Quality (CQ) Manager, you will work as Sr. Customer Quality (CQ)Engineer to be the Customer’s key contact and interface for all quality related aspects and fully responsible for handling customer quality complaints in this region.  Work globally and closely with factory, engineering, sales & marketing, technical teams, and external customer to address the quality issue with corrective actions.

About the job:

• Act as focal point for all quality related customer communications like quality complaint and inquiries
• Work with customers to verify and understand the device and system level issues
• Address customer issues to internal team and drive solution for customer 
• Update customers in a timely manner regarding to the status of the quality issues or inquiries till close
• Based on customer communication and data analysis, propose focus to plant for any improvement opportunity on product quality
• Work with plant to organize customer audit for quality issue related. Involvement into key customer audit for qualifications and surveillance etc.
• Collect and pass customer specific request to plant team/global QMS team and support the review, execution to drive better customer satisfaction
• Lead continue improvement on key customer’s quality score or satisfaction level

About you:

• Degree Required (B.S. in Engineering min): Engineering (Manufacturing, Electronics or Mechanical Engineering highly preferred).  Most products are power and circuit protection devices.
• 5+ total years in Quality, Manufacturing, or Engineering function (min). Sr Engineer desired is 8 Years (min).
• 3+ years in Customer Quality Engineering with Root Cause Failure Analysis knowledge and exemplary direct customer support skills.
• Strong Analytical and Problem Solving Skills
• Knowledge of complex electronics, electrical, or mechanical assemblies.
• Knowledge of manufacturing principles and manufacturing engineering techniques
• Working knowledge of quality tools including cause-and-effect diagram, FMEA, 8D, chart, histogram, pareto chart, SPC, control plan,…  
• Knowledge on ISO9000 / TS16949 / IATF Standards desired; automotive experience is a positive.
• Audit experience – Internal and/or external; VDA certified preferred.
• Proficient in MS Office suite
• Strong Customer Management Skills - Able to interface effectively from engineering to senior management level.
• Able to multi-task, prioritize, and work under pressure at times.  
• Excellent verbal and written communication skills, able to provide quality interface at any level.
• Previous experience with multinational corporations (MNC) is an advantage
• Good understanding of and able to communicate in English (90%).  Knowledge in other language is an advantage
• Team oriented and responsive
• Technical expertise in electronics, quality, or manufacturing engineering discipline for Senior level
• Willing to travel regularly for the job (as needed)

1927年，美国力特集团在芝加哥正式成立。集团通过研发和制造工业产品，致力于打造持续发展、更好链接和安全的世界。力特目前在全球超过15个国家设有工厂、研发和销售办公室，通过为客户设计和提供创新和可靠的解决方案实现战略合作。我们的终端客户超过10万个，产品广泛应用于工业、交通和电子领域。

我们一直致力于产品的不断革新，这些现已成为业界的标准。 今天的力特会继续秉承创新的优良传统，不断创造满足未来业务需求的全新解决方案。


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力特在中国大陆目前共有6个工厂，分别坐落在苏州（两个）、无锡、东莞、上海和昆山。同时还设有北京、上海和深圳3个销售办事处。

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