东莞招聘

职位描述：
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators. SET is looking for Seller Experience Program Manager role to manage and own the Seller Experience in all eCommerce activities.
Roles & Responsibilities
- Define all seller experience related projects by benchmarking the industry seller initiatives and tools to facilitate the selling process on the platform.
- Develop and communicate seller related key initiatives to all stakeholders across global sites and increase synergy.
- Manage and prioritize a seller experience portfolio across different markets.
- Produce and own the master schedule of initiative and regional project plans, ensuring that all interdependencies are identified and factored into the master schedule.
- Directly manage high-impact projects/programs wherever needed.
- Seek out cross-project synergies (across global initiatives, regional plans and inter dependent projects) and ensure leveraged opportunities across all project initiatives.
- Sort out the opportunities in seller communication entrance and interactions to reduce the sellers' efforts in daily business operations.
- Collaborate with key business group contacts, project teams and global service contacts to design, develop and implement product training programs that support business objectives.
- Proactively engage Governance and Experience internal functions, such as Service Delivery, Operations, Process, Quality, Training, and SOP to drive improvement efforts.
职位要求：
- BA/BS degree or equivalent practical experience.
- Minimum 5+ years business experience in service and experience field.
- Experience in global service launch especially in new country/markets kickoff.
- Passion for customers and partners and effective at designing and implementing experience KPI's and other measures.
- Expertise in project design, communication skills, driving for results and managing changes.
- Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
- Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
- Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment.
- Experience managing complex data analytics and related business metrics.
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
- Strong ownership and a team player, always focused on delivering results with high standards.
- Bilingual is highly preferred with fluency in English as a must.
- Experience in eCommerce or marketplace platforms.

字节跳动成立于2012年3月，公司使命为“Inspire Creativity, Enrich Life（激发创造，丰富生活）”。公司业务覆盖150个国家和地区、75个语种，拥有超过6万名员工。
字节跳动在全球推出了多款有影响力的产品，包括今日头条、抖音、西瓜视频、飞书、TikTok、Lark、Helo等。截至2020年1月，字节跳动旗下产品全球月活跃用户数超过15亿。