东莞招聘

1. Customer Care and Satisfaction- Responsible for meeting customer satisfaction goals.

- Customer visit--Regular visits to all HV customer (cooperation with KAM for AA customers)

-Initiate teamwork--Initiate teamwork to maximize customer retention & growth

- Interpersonal Communication – Establish and maintain a rapport with each customer contact to ensure service agreement renewals and prevent lost business.

-Problem Solving/Decision Making – Identify and resolve customer concerns in a timely fashion by developing a resolution plan .

-Strive to improve the process, systems, product, and service provided to the customer. Constantly look for opportunities to improve in everything you do.

- Support Service team and develop action plan to effectively solve all customer service issues.

-Customer Renewal - Renew customer agreements promptly while negotiating reasonable price increases.

- Expense - Monitor delivery team, and consistently optimize the route and service/delivery team work efficiently.

-Customer on boarding-Support the customer installation, train and cultivate wearer use our uniform appropriately. Show the value of rental program to customer.

-Collect and analyze customer data to determine trends which will help us to exceed customer expectations.

-Cross-functional support-Supports to NAM/KAM sales for multi-locational customers

-Best Practice sharing - constantly compare the operation to other BU which have the best operating results. Utilize benchmarking data to improve location performance.

2.Growth – Ensure that every service opportunity is being met in existing customers:

-Additional Rental Sale – Use every possible opportunity to increase the wearers in customer end, add department, new program and products.

-Ensure accurate and timely process of all existing accounts’ contract renewal, negotiate with customer, prepare the proposal, and finalize proposal.

- Annual Price increase. Prepare the API and communicate with customer, finalize it to customer.

3. Customer Stock– Manage textile stock in Business Unit.

Job Requirement:

1. Communication Skills

2. Interpersonal Skills. Initiate new ideas to get the job done by going beyond the normal performance expectations of the position. Converse with customers and Colleagues easily. Build rapport through use of listening and oral communication skills.

3. Decision Making. Develop alternative courses of action and make decisions which are based on logical assumptions and which reflect factual information. Decisions must be in the best interest of the customer and the company.

4. Language/Math skills – Ability to clearly communicate in Mandarin and English and basic mathematical skills.

5. Education – Bachelor Certificate required.

    林斯特龙集团成立于1848年，总部位于芬兰，迄今已逾170年的历史。我们是一家专业提供纺织品租赁和整体服务的供应商，包括工作服的租赁、设计、清洗、维护、递送等服务，同时也拥有行业高等级的洁净室服务。我们在全球24个国家和地区开展业务，每天为超过100万人提供工作服的整体服务。

    2006年林斯特龙在中国设厂开展业务，致力于成为中国领先的纺织品租赁服务企业和优秀的雇主，为中国新兴的租赁经济和循环经济注入活力，为国家的节能减排和产业升级做出贡献。随着业务的不断发展，我们已经在苏州、北京、广州、上海、成都设立了工厂，武汉工厂正在筹建中，并计划在更多的省份设立工厂，以服务到更多的客户。

    林斯特龙作为一家历史悠久的欧洲家族企业，有着丰富的行业经验以及强烈的社会责任感。随着中国业务的持续增长，我们渴望更多优秀人才的加入。在林斯特龙，你可以与来自不同国家的同事协作，在倡导彼此关怀的”WE CARE”企业文化中获得持续的成长和快乐的工作。如果您愿意有所收获，我们欢迎您的加入！

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    林斯特龙苏州：苏州工业园区苏春工业坊/兴浦路128号腾飞新苏工业坊2期T幢6-10单元
    林斯特龙北京：顺义区顺航路12号空港物流园
    林斯特龙广州：广州经济技术开发区永和开发区井泉三路4号
    林斯特龙上海：上海市嘉定区百安路235号
    林斯特龙成都：成都市温江区海峡产业园