东莞 [切换城市] 东莞招聘东莞客服及技术支持招聘东莞客服专员/助理(非技术)招聘

英文客服主任

上海任仕达人才服务有限公司

  • 公司性质:合资(欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2013-03-26
  • 工作地点:广州
  • 招聘人数:若干
  • 工作经验:一年以上
  • 学历要求:大专
  • 职位类别:客服专员/助理(非技术)  业务跟单

职位描述

YOUR RESPONSIBILITIES WILL INCLUDE:
- To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
- To follow up with related function depts. to ensure orders are received and processed as required by customers;
- To follow up and clear backlog orders/shipments to improve delivery performance;
- To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);
- To handle customer complaints according to company procedures and service standard;
- To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI;
- To assist and back up other team members;
- To provide on-the-job training to new staff;
- To support migration/Kaizen;
- To follow up the tasks assigned by Immediate Supervisor.

WHAT WE WILL BE LOOKING FOR IN YOU:
- College degree or above, 1 years or above experiences in related industry;
- Proficient in English communication & computer operation (Windows, MS Office, etc);
- Customer and result oriented, can work under pressure;
- Strong teamwork spirit;
- Speak & write effectively;
- Focus on customers;
- Work efficiently and effectively;
- Strong teamwork spirit;
- Communication skill;
- Analyze problems/issues;
- Work with high efficiency and accuracy;
- Good sense of urgency.

公司介绍

上海任仕达人才服务有限公司诚聘

联系方式

  • Email:recruitmentsh@cn.randstad.com