东莞招聘

The Customer Service Representative ensures:

• that the bookings received are handled timely, in an efficient and with excellent communication both with the customers/factories/suppliers and internally with schedulers / regional managers to ensure that manpower availability/cost saving is taken into account;
• that the quotations are prepared timely, accurately and following company internal guidelines;
• Good understanding and continuous learning customer requirements, SOP and customer expectation;
• that any questions or enquiries from customers are being attended professionally and timely, considering the company and customers’ point of view;
• Report to line supervisor/manager immediately if any question or support may need;
• that any issue or complaint are properly dealt with and reported to managers without delay;
• Good cooperation with technical, accounting, operational teams and KAM through careful and efficient report checking and proper dispatch of information;
• Continuous self-growing and recommendations on improving quality of service are welcome;
• Ensure best satisfaction provided to customers from outside and inside;
• Good command of current system and new system.

• College degree or above, at least 2 years related experienced;
• Being patient, customer-orientated;
• Good communication skills and logical thinking;
• Good command of reading and written English, good oral English is preferrable.

API (Asia Pacific Inspection Limited Company) is the household goods and toys quality specialist of the WORMS SAFETY Alliance, the first global alliance of safety and quality management specialists.

Established in 1994, API is a leading quality management company specializing in household goods from early development stage to end of production. API aims to secure the safety and quality of its customers’ products via inspection, laboratory testing (compliance and performance), I-TCF (Product Integrity and Technical Compliance File), audits and sustainability solutions.

API’s customers include large international importers, mass-distribution retailers, and specialized brands of furniture, toys, tools and home improvement, electrical products, kitchenware and cookware, and decorations.

API is one of the only specialists in quality management solutions addressing and anticipating issues from the industry’s perspective with a deeper technical approach powered by technologically-enriched support. With 1,500 factories visited each year, API’s cross-fertilized services create customized quality management solutions with managed costs.