东莞招聘

SUMMARY: Provide high quality training program coordination & administration for a global

manufacturing customer by utilizing excellent communication, organizational, administrative,

customer service, and critical thinking skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following tasks. Other duties may be

assigned.

？ Adjust training schedule on a periodic basis based on client needs, class waitlists, and

other relevant factors.

？ Proactively monitor class offerings, waitlists, and requests, and propose class

recommendations to customers.

？ Monitor and receive incoming service requests and process them through to completion

in accordance with the relevant workflows, processes, and standards.

？ Intake new training course offerings and gather and document all elements including the

course objectives, pricing, material requirements, set-up instructions, etc.

？ Routinely communicate and coordinate with training providers during course intake.

？ Schedule and create learning events (courses and sessions) based on customer

requirements in the customer’s learning management system (LMS).

？ Enter and adjust data in the customer’s LMS as needed.

？ Create, run, manage and distribute both standard and ad hoc report requests.

？ Document and communicate training course information in various formats.

？ Support customer and vendor questions related to training offerings.

？ Meet or exceed established service level agreement (SLA) metrics.

SKILLS REQUIRED:

？ Demonstrated proficiency in customer service, quality, and continuous improvement.

？ Superior organizational skills, task management, time management, and attention to

detail.

？ Must be professional, well spoken, and able to interact with customers at all levels.

？ Superior communication skills promoting a collaborative, flexible, and creative

environment.

？ Analytical and detailed oriented.

？ Ability to work independently and in a team setting.

？ Proficient in MS Excel, Outlook, Word and other web-based applications.

？ Skilled user of conference tools. Working knowledge of online courses handling is a plus.

EDUCATION/EXPERIENCE REQUIRED:

？ Minimum of 1 years’ experience in Training Administration, Learning & Development or

General Business Administration function.

？ Experience with data management/storage, workflow management, and/or custom

software applications.

？ Associate’s or Bachelor's degree preferred.

？ SABA Learning management system (LMS) experience preferred.

？ Training and/or familiarity with formal quality programs is a plus.

？ Proficiency in English (verbal and written) preferred.

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。