中台客服服务-外资银行(10个月)
北京外企德科人力资源服务上海有限公司
- 公司规模:10000人以上
- 公司性质:合资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2021-06-04
- 工作地点:北京-朝阳区
- 招聘人数:1人
- 工作经验:1年经验
- 学历要求:本科
- 职位月薪:0.8-1万/月
- 职位类别:综合业务专员
职位描述
KEY RESPONSIBILITIES in bullet points
? Handle daily client inquiries related to transactions, FCY supporting documents etc. Provide guidance to clients regarding regulation updates and product enhancement.
? Coordinate with back office team for transaction investigation, urgent payments and incoming collections. Provide timely feedback to clients and ensure end-to-end resolutions.
? Support Service Managers to handle Tiered client regular requests, including but not limited to:
? Daily/weekly/monthly account and/or transaction, and liquidity management reports
? Guide clients to prepare E-banking and Cash Pool application documents and coordinate with Setup Team to ensure timely completion.
? Notification to clients regarding rejected/failed EB instruction and returned payments
? Keep close communication with clients to help smooth processing efficiency, for example, pre-notification of urgent transaction, etc.
? Perform other administrative tasks that may be assigned by the team leader.
SELECTION CRITERIA education and skills, languages etc
? Graduate with 2-3 years’ experience or finance in a banking environment.
? Knowledge of accounting principles (relevant to clients) is major asset.
? Familiar with multi OS platform, LAN, application and telecommunication software/equipment and experienced in data communication
? Customer focus and service oriented
? Good communication and inter-personal skills
? Ability to work in a team
? Ability to handle multiple tasks efficiently
? Fluent in both oral and written English.
公司介绍
成立于1979年,FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质,是中国人力资源服务行业的领跑者,Adecco则是全球人力资源行业的巨头,服务网络遍布全球60多个国家和地区。FESCO Adecco成立后,双方通过优势互补,整合了客户资源,依托全球化的资源和服务平台,融合本土网络优势,扩大了业务范围,为客户提供全方位的业务流程外包(BPO)、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展,并且在浙江、重庆、深圳、苏州设立了分支机构。目前,FESCO Adecco在中国每天服务达100万名员工,服务客户近12,000家。
FESCO Adecco致力于成为***的人力资源全面解决方案提供商,成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门,推动中国乃至全球的人力资源外包产业的健康发展。
联系方式
- Email:recruitment@circassia.com
- 公司地址:天目西路128号嘉里不夜城企业中心***座19楼