东莞招聘

Your Challenges:
· Offer best in class consumer care experience to our consumers in all touch points. Those include Philips Global website, Social media, call center and service centers.
· Leverage QPL, QAL and Project team to response field issue in an effective way.
· To manage downstream operation (call centers and third part) that directly provides support in touch points.

Your Role
Upstream Consumer Care is managing consumer care related operation for BG LE (A&M, HC&HV, H/P ACC, Home comm.) in South China for global market.
Upstream Consumer Care plan global consumer care experience during development phase and work with all Downstream Consumer care teams to control Service cost and deliver world class consumer experience to our consumers globally.
To manage & prepare Philips support Web content including FAQ, Product info, Firmware and video tutorial in our worldwide touch points.
Study Voice of Customer from all Consumer care touch points. Work with key stakeholders in the business to improve customer Loyalty and NPS.
Proactively review Consumer Experience Offer with global consumer care team and cross-functional project teams in order to deliver world class consumer experience.
We are looking for
a) Education:
· Bachelor Degree in Business Administration or equivalent.
· Master degree or MBA will be an asset.
b) Experience:
· More than 8 years in Marketing, Customer Service or Quality in Consumer Electronics
c) Competency and Skills:
· Very good in Communication: Professional level in writing and speaking English; Strong in market and consumer insight.
· Good presentation skill. Fast learner to fit dynamic market challenges.
d) Language:
· Professional level in speaking and writing English (CET 6 or above).
· Fluent in Chinese is preferable.

We offer
· An excellent chance to manage multinational operation in the business headquarter
· Utilize worldwide consumer care touch points to support consumers and analyze their experiences.
· Work with best in class consumer care team and key stakeholders within consumer electronic industry.

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