东莞招聘

Job responsibility:

• Assures world class customer service to resolve issues swiftly and accurately and to meet business needs including:

1. High quality communications via phone, email, service tickets and other types of documentation

2.  Effective troubleshooting techniques

3. Proper evaluation and escalation of service tickets

4. Bring resolutions to problems and ensure we are performing the right jobs to meet our business needs    

•  Assures problem resolution by initiating and tracking problem assignments to technical resources, vendors, and so forth, and by keeping the customer updated on the status of problem resolution.
  

Requirements: 

• Associate or Bachelor’s degree or equivalent industry experience

• 1-2 years of experience in similar IS help desk services environment preferred

• Experience working with computer hardware

• Familiar with all Microsoft applications

We are Caleres, a global footwear company with brands that fit people’s lives. Our shoes are worn by people of all ages, from all walks of life. Our diverse portfolio of brands includes Naturalizer, LifeStride, Ryka, Dr. Scholl’s, Sam Edelman, Via Spiga, Diane von Furstenberg, Vince, Franco Sarto, Carlos by Carlos Santana and Fergie Footwear. And they’re available virtually everywhere – in our more than 1,200 Famous Footwear & Naturalizer retail stores and online. We are a team working toward a shared mission of inspiring people to feel good, feet first. We seek people who share our values. We seek people passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best. Most of all, we seek believers who share in our ferocity for fit. People who believe remarkable things are possible and will not stop striving for them.Learn more at

美国布朗鞋业始建于1878年，总部设在美国密苏里州圣路易市，是全球***的鞋业贸易公司之一。布朗鞋业以缩写名“BWS”为标志在纽约股票交易所上市，现已成为市值24亿美元的跨国鞋业零售及批发贸易公司。作为鞋业零售商的布朗，目前在美加拥有约1300多家零售鞋店。东莞利威鞋业有限公司是美国布朗鞋业有限公司在中国设立的全资子公司,员工超过五百人。2015年5月28日公司由布朗公司更名为卡雷斯。公司拥有完善的福利体系，包含但不限于：周末双休、带薪年假、住房公积金、足额社会保险、惠及家人的商业保险、年终双薪、免费工作餐、一流的工作环境。有关我司详细介绍请登录我司网站