东莞招聘

C3i Solutions is an industry-leading business process outsourcer specializing in the multi-channel engagement of patients, healthcare professionals and enterprise personnel via a network of global contact centers.

Our unique customer-centric approach has made us the partner of choice for some of the world’s most trusted brands. In this ever-changing healthcare climate, our integrated solutions give our clients a unique advantage.

We are now looking for a Mandarin language helpdesk support to provide hardware/software and network problem diagnosis/resolution via telephone/email/chat for customer’s end user.

Required Skills / Qualifications:

? Good Knowledge on Excel

? Basic Knowledge Windows, Outlook, PC related issue

? Oversees provisioning and break/fix

? Monitors process to ensure best productivity

? Improves and maintains customer and employee satisfaction

? Monitors and maintains SLAs

? Gathers and suggests value additions for submission to customer with SDM

? Coordinates intra-track and Micron service coordination

? Point of escalation between customer and analyst

Responsibilities:-

? Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end user. Route problems to internal second and third level IT support staff.

? Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

? Administer and provide User account provisioning Tracking work tickets on ITIL based ticketing system like Service Now & Remedy Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

Profile:

1. Excellent communication and conversation skills (Verbal and Written)-

2. Good documentation skills-

3. Excellent Mandarin and English language skills

4. Should have a great customer handling skills-

5. Able to handle unforeseen situations-

6. Can accept night shift

7. Can drive HCL's value and methodology

 

中文技术支持

职位描述

通过邮件、电话等形式远程处理客户问题，提供IT方面的技术支持工作。（IT方面基本知识可以培训）

职位要求

1.良好的服务意识，有耐心和责任心

2.沟通表达流利，思路清晰

3.基本的英文读写和口语能力，能进行简单英语沟通

4.有helpdesk工作经验者优先

We strive to develop and support pathways for personal growth where you can build and extend your professional, technical/functional skills maintaining latest release qualifications education and training.

Interested in our position? Pls. send your resume or recommend your friends directly to xue.chen@hcl.com

受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，历经四十二载后蜕变成为一家市值75亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布32个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。

HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。

目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。