东莞招聘

Background of SIAM

Driven by the need to manage the end-to-end results and performance of a multi-supplier eco-system, an increasing number of organizations are looking to an external partner to manage, coordinate and drive the necessary governance across its supplier eco system.

Service integration and management (SIAM) is an approach to managing multiple suppliers of information technology services and integrating them to deliver a unified business-facing IT organization.

The primary goal of SIAM is to coordinate internal and external suppliers and the services they deliver to achieve the end-to-end performance and service levels needed to support the goals of the business functions.

Purpose of Role

The role of the Global SIAM Delivery Head is to direct and manage the global SIAM delivery organization and its services to HCL’s customers, ensure that the strategic and business objectives as well as the values of HCL and SIAM are put into practice.

The Global SIAM Delivery Head will be responsible for resource planning, directing and managing the performance of all SIAM operations, so as to maintain and develop business growth in accordance with the overall strategy.

The role is a senior management position that will form part of the core delivery leadership organization, reporting directly to the Global Head of Infrastructure delivery.

The candidate will require very strong leadership, interpersonal, organizational and people management skills, including the business acumen to ensure that the SIAM function delivers to its objectives and expectations. The right candidate will have strong knowledge of IT sourcing and will have a very strong operations and commercial background, including managing delivery of services from multiple suppliers.

The Global SIAM Delivery head shall act as Information Services strategic partner to HCL client’s internal business units in the capacity of Business Relationship Manager taking ownership of both business strategy and business value (ROI) results needed to advance Client’s IT & Business objectives. The SIAM Head shall serves as a single point of focus representing HCL for leadership level relationships and, through effective relationship management, contributes to the leadership team by actively partnering with leadership of assigned business unit to determine strategic direction and identifying ways in which the BRM's function can support and advance business objectives through the lens of Service Integration and Management.

Key Responsibilities

• The role of the Global SIAM Delivery Head is to direct and manage the SIAM delivery as a separate delivery organization. Working closely with the Regional Delivery heads, who will report into this role, the Global SIAM Delivery Head will be responsible for:

• Develop a SIAM delivery organization with people, systems and processes in place which will enable delivery of services and encourage business opportunities
• Ensure SIAM services are delivered to HCL customers
• Manage the SIAM delivery organization (including resourcing – skill enhancement, creation of a resource pool, manage utilization, attrition, retention strategies, etc)
• Own and manage the P&L for the SIAM delivery organization and maintain long-range financial plans
• Be accountable for the delivery of SIAM contracts to HCL customers
• Contribute to short and long-term organizational planning and strategy
• Build and maintain relationship at multiple levels of customer organization
• Participate in the customer strategic governance forums
• Collaborate with the account management teams, qualify and support business expansion opportunities and contract related efforts.
• Support the customer leadership team to interpret supplier performance and advice them on decisions for new contracts, contract renewals etc.
• Partners with the Project Management Organization (PMO) to ensure a healthy and well-managed business ‘initiative’ portfolio.
• Identifies and defines business value objectives with accompanying Key Performance Indicators (KPIs) to ensure value realization. Measures and communicates business value realized with the business partner (primary business stakeholder/leader) on a periodic basis.
• Educates business partners about Technology Solutions processes, roles, and capabilities.
• Acts as ongoing advocate for both partnering business unit and Technology Solutions, raising and maintaining awareness and focus on service commitments.
• Identify and integrates Customers strategic business plans into long-range capability roadmaps and priorities of HCL SIAM and delivery focus.
• Support key stakeholder events and present on the progress, successes and challenges of the delivery of services
• Maintains relationships with service provider & customer Management
• Understand business drivers, customer strategy and align the direction of the SIAM organization and HCL capabilities accordingly.
• Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation
• Setup the required governance to ensure performance of the delivery organization for all customer accounts is reviewed at various levels e.g. strategic, financial, operational, at an agreed frequency e.g. Daily, Weekly, Monthly,
• For all SIAM accounts, perform regular review of CSAT and SLAs; ensure regular monitoring of SLAs & intervention if SLAs are endangered

The role will require a strong business acumen and management of operations in multi supplier environments. The Keys skills required are:

• Strong SIAM knowledge
• Strong commercial and IT sourcing knowledge
• Ability to Build collaborative partnerships
• Leadership skills, including the ability to manage in a modern, empowering way
• Generate effective solutions to complex problems
• Ability to interpret, negotiate and deliver on large and complex sourcing contracts
• Demonstrate a very high level of business awareness; acutely aware of organizational and cultural sensitivities in different geographical regions
• Ability to set expectations with business unit partners and effectively leverage governance for a positive business experience.
• Highly skilled and experienced at negotiating conflict and problem solving to achieve win-win outcomes at executive levels.
• Very strong people and organization management skills, with the ability to manage a large, diverse and globally dispersed organization, including in-direct reports
• Exceptional verbal, written communication and presentation skills with the ability to interact and influence at all levels of the organization.
• A very good understating of the ITIL framework and processes, with prior experience of implementing large service management transformation programs across complex multi supplier environments
• A good understanding and appreciation of service management tools
• Able to effectively question and challenge customer asks and act as a “trusted advisor and friend”
• A sound understanding of portfolio, program and project management and a track record of delivering and enabling large-scale complex change programs

Experience

• At least 7 years of experience in a senior IT management role, with extensive experience of transforming and managing IT services in a large organization in a multi supplier environment, with at least 15 years of experience in the IT industry.
• Experience of delivering on IT strategy and operations delivery is essential, across multiple organizations is desirable
• Experience of procuring and managing large and complex outcome-based contracts with interdependencies between suppliers
• Experience of outsourcing as well as negotiating quality cost-effective services
• Experience driving a culture of shared ownership.
• Exceptional ability to influence change using positive and collaborative change management methods, inclusive of break down silos within and across organizations.
• Experience of sourcing and/or delivery of shared IT services
• Experience of developing a business focused IT services delivery organization
• Evidence of delivering high quality, customer focused IT services.
• Experience of working in partnership with others, both internal and external suppliers as well as customers

受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，历经四十二载后蜕变成为一家市值75亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布32个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。

HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。

目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。