东莞招聘

Under supervision, the Customer Success Specialist serves as an additional point of contact to an account that also has a primary point of contact assigned (account ownership role) in a pre-sale, sale, or post-sale for existing clients/customers. Supports the client relationship by demonstrating product/service features to help the customer achieve specific business results and maximize value from the product(s). May recommend specific solutions to achieve customer’s desired result.

JOB RESPONSIBILITIES:

*1.    Acts as part of a sales team by supporting field staff by engaging with customers via telephone or electronic inquires for the purpose of taking orders, order fulfillment, post-sales or responsible for administrated related activities.

*2.    Provides support on retaining and growing an existing customer base and may sell lower-tier products or services. 

*3.    Supports Account Ownership staff and client satisfaction by developing and sending out quotations for specified categories of leads using standardized pricing tools and booking orders.

*4.    Assists the sales process cycle by facilitating service delivery resource allocations by entering sales contract into databases.

*5.    Supports the client relationship by demonstrating product/service features to help the customer achieve specific business results and maximum value from the product(s).     

*6.    Supports cross-collaboration within departments by  conducting follow-up on  order status, prices, product or service availability and inactive orders to assist sales teams.

*7.    Supports client account satisfaction, account growth by effectively responding to client sensitive and urgent issues. May recommend specific solutions to achieve customer's desired result.

*8.    Meet with prospects to identify and qualify their needs including understanding decision makers, delivery timeframe, budget status, challenge and pain points, and competition status.

*9.    Provides value propositions to clients,  prepares quotes or reviews quotes prepared by others, and closes sales by assisting Account Ownership roles by getting prospects’ commitment with little or no supervision.

*10.    Performs other duties as directed.
职位要求：
- University Degree (Equivalent to Bachelor’s Degree) and generally two years or more of related experience or demonstrated competency.

- General knowledge of company policies and sales processes

- Demonstrated ability to execute projects to stated objectives

- Working knowledge of objectives, processes, and procedures of the applicable subunit(s) of the organization

- Has a general understanding of company's products and services

- Minimal business travel required

作为全球应用安全科学专家，UL Solutions服务全球100多个国家和地区的客户，将产品安全、信息安全和可持续性挑战转化为客户的机遇。UL Solutions 提供测试、检验、认证（TIC），以及软件产品和咨询服务，以支持客户的产品创新和业务增长。 UL认证标志代表着高质量的性能和独立第三方认证，是我们赋予客户产品的广为认可的信任标识。我们助力客户创新，推出新产品和服务，驾驭全球市场和复杂的供应链，并以可持续和负责任的方式走向未来。

UL Solutions进入中国四十多年来，持续为中国制造商提供方便、快速、卓越的本土化检测认证服务，助力中国产品进入北美乃至全球市场。目前我们在中国设有12个分支机构以及苏州绿色高科技测试运营中心、广州产品安全实验室、广州检测科技实验室、东莞物联网检测实验室、上海检测服务实验室、深圳检测服务实验室、常州动力电池检测实验室和中山燃气具实验室共8个大型实验室，以及众多获得UL 认可的第三方合作实验室和客户实验室，服务于超过22,000家客户，为中国企业的全球化高质量发展提供与时俱进的创新安全解决方案。

随着中国经济迈入高质量发展的新时代，UL Solutions也在不断加大在中国本土实验室的投资和中国工程师团队的建设，将全球经验与本土需求深度融合，让我们的科学成为您的优势，通过守护安全、保护创新、推动可持续发展助力中国企业增强核心竞争力，实现高质量发展，提升中国品牌的信心和力量。

加入UL，您将获得：
1.五天八小时工作制，享受国家规定的加班补贴；
2.具有竞争力的薪酬体系：按国家规定缴纳五险一金，年底双薪，年度绩效奖金，年度调薪等；
3.丰富的员工福利：部分城市提供员工班车（广州、苏州等），额外的商业保险，员工旅游或公司团建，节假日福利，年度体检等；
4.超长假期：法定年假+公司提供的补充带薪年假及12天全薪病假；
5.团队氛围：扁平化的组织，人性化的管理，员工之间互助合作；
6.成长平台：业内技术大咖，一对一导师，丰富的线上线下培训课程（UL大学），国际化的工作环境，多元与包容的文化氛围。

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