东莞 [切换城市] 东莞招聘

服务助理/Service assistant

恩格尔机械(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2021-01-11
  • 工作地点:上海
  • 招聘人数:1人
  • 工作经验:在校生/应届生
  • 学历要求:大专
  • 职位月薪:5-6千/月
  • 职位类别:客服专员/助理

职位描述

岗位描述/职责

    

1.创建客户代码

    

2.与总部的CSD BD团队就客户的特殊商业条款进行协调(如付款条件)

    

3.及时监控采购订单并核查内容与客户签订合同并跟进

    

4.提出付款请求并跟踪确认,准备发票寄送

    

5.根据客户的需求提供机器保养和移机的报价

    

6.与财务部协调,开具机器保养和移机的发票并依据情况需要进行更正

    

7.负责零部件和售后服务部的应收账款催款,跟进客户未付款项情况,在SAP中更新付款状态

    

8.协助售后服务中心主管的工作(如:准备报告、统计数据等)

    

9.协助区域服务经理核查:

    

   a)服务工程师的费用报销是否与工作计划相符(如:出行距离,耗时,地点[家,客户方,酒店])

    

   b)将已签署的服务报告归档

    

10.协助服务工程师的出差安排

    

11.完成上级布置的其他任务

    


    

Job Description/Responsibility

    

1.       Create customer master file for new customers

    

2.        Coordinate with CSD BD Team EA regarding  special commercial terms for customers

  (e.g. payment terms)

    

3.       Monitor timely receipt of purchase orders and check content. Issue and follow up on contracts with customer

    

4.       Issue payment requests and follow up on confirmation to prepare for sending the fapiao

    

5.       Provide quotation of machine maintenance and relocate according to customer's requirement

    

6.       Coordinate with accounting to issue fapiao (invoice) for machine maintenance and relocate and initiate corrections if applicable

    

7.       Responsible for accounts receivable collection for parts and service, follow-up with customers on open payments, updating of payment status in SAP

    

8.       Support the team leader in his function (e.g. prepare reports, statistics, …)

    

9.       Support the Regional Service Manager for checking:

    

a)      Expense reports of service engineers are according to scheduled jobs (e.g. travel distances, timing, locations [home, customer, hotel])

    

b)      Signed service reports for each job was filed

    

10.    Assist in travel arrangements for service engineers

    

11.    Other responsibilities as assigned by superior

    


    


    

工作要求/期望

    

1.     熟悉Office等办公软件

    

2.     良好的英语(读、写、说)能力

    

3.     有SAP使用经验

    

4.     良好的沟通及协调能力

    

5.     大专及以上学历

        


    


    

Job Requirement/Expectation (Education/ knowledge, ability):

    

1.       MS Office

    

2.       Good English (writing, reading, oral)

    

3.       Experience in SAP

    

4.       Good cooperation and communication.

5.       College degree or above.

职能类别:客服专员/助理

公司介绍

恩格尔是全球领先的注塑机制造商,于1945年由Mr. Ludwig Engel创立, 总部设在奥地利的Schwertberg,至今仍沿袭家族企业管理模式,保证了企业的稳定性以及产品和服务的持续性。拥有60多年注塑机制造经验的ENGEL,如今已经成为行业内***的制造商之一。目前在全球拥有九个生产工厂,分布在欧洲,亚洲(韩国/Pyungtaek,中国/上海) 和美国/York等地 。子公司遍布20多个国家,代表处分布在全球70多个国家。
本公司是恩格尔集团在全球的第八个工厂,一期于2007年5月19日正式开幕,拥有超过8,000 平方米的厂房专供DUO系列大型注塑机的零件制造和组装,1000平方米现代化办公室为销售、售后服务和培训提供充分的空间。二三期扩建工程于2012年4月20日完工,扩建完成后工厂面积翻了一番,超过21000平方米。2017年,恩格尔上海再度扩大生产能力,扩建办公场所,于9月12日举行十周年暨四期扩建落成庆典。
现正值招贤纳士的时期,期待您会成为其中一员!
Engel, established in 1945 by Mr. Ludwig Engel, plays a leading role in global injection moulding machine market. The headquarter locates in Schwertberg Austria, ENGEL follows family owned management mode with which guarantees stabilization of the company and continues development of product and service. With more than 60 years experience of manufacturing injection moulding machine becomes one of the largest manufacturer in this industry. ENGEL has total 9 factories all over the world, locates in Europe, Asia (Korean/Pyungtaek,China/Shanghai) and America/York etc. ENGEL branches spread over 20 countries and representative offices over 70 countries.
ENGEL Shanghai is the eighth production facility of ENGEL group all over the world. The first phase was opened on May 19, 2009, has a production floor space of over 8 000 m2 for the manufacturing and assembly of machine components for the large-scale Duo series in Shanghai. 1000 m2 of modern offices provide ample space for sales, service and training. The 2nd phase was completed on April 20, 2012, with double the capacity. The extension is about 21,000 m2.In 2017, the 10th Anniversary and Phase 4 Opening Ceremony held on September 12th.
To be continued, we are expecting your participate!



Please send your English and Chinese resume to us.
请将您的中英文简历发送到本公司。
(邮寄,电子邮件都可)
hr@engel.com.cn
注:本公司通过不同方式招聘,请不要重复投递简历。


工作场所均有中央空调(包括车间)。
厂址:莘庄工业区申富路1000号(公司提供往返市区及闵行的班车)。

联系方式

  • Email:hr@engel.com.cn
  • 公司地址:上海市莘庄工业园区申富路1000号 (邮编:201108)
  • 电话:13402150023