东莞招聘

Impact in this Role

At Fictiv, we’re inspired every day by our customers and teammates. We are on a mission to democratize manufacturing!

We are looking for IT Support to help support the needs of our team by driving an outstanding experience throughout the entire employee lifecycle. This role is critical as the team grows with an increased need for focus on employee experience, efficiency, and quality delivery.

Our ideal candidate is empathetic and approachable, passionate about delivering an amazing employee experience, is a team player, and has experience in both operational and strategic work. In this role, forging supportive and productive relationships with all team members is essential, including those in remote offices and locations.

To Unlock Your Creativity, think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

The role reports to the Business Operations and Systems

The IT Support will provide technical support to our Feidi team. Monitors and maintains the office computer systems and networks installs and configures hardware and software, and solves technical problems.

What You’ll Be Doing：

• Provisioning, configuring, maintaining LAN and Wifi network using Cisco Meraki equipment.

• Supporting connections to WAN locations using encrypted connections over VPC.

• Provisioning, configuring, support for all office computers, printers, scanners, audio-visual hardware, and licensed software.

• Security scanning and data backup of user systems.

• Tracking and responding in a timely manner to service issues and support requests

• Providing technical support across the company (this may be in person or over the phone and maybe outside of business hours)

• Creating, tracking, and decommissioning new user accounts in common business systems, including but not limited to G-Suite, Slack, Jira, Asana, and others.

• Managing the repair, decommissioning, and inventory of equipment and roll-out of patches for licensed software as necessary

• Documenting and communicating the best practices for maintaining the safety and security of equipment and IP data throughout the company

• Finding technological solutions to user-generated needs for equipment and software

• Mentoring more junior staff members

• Important: Because of the physical nature of the role you may have to lift or carry heavy equipment.

Minimum Qualification：

• Minimum 3-5 years experience in a supporting IT role

• Experience supporting Mac OS & Windows 10 machines, onsite & remote

• Experience with disk encryption, including Bitlocker on Windows

• Experience with disk encryption, including Filevault 2 on a Mac

• Experience with Mobile Device Management (MDM) frameworks

• Proficient in English written and verbal communication

Desired Traits

• A technical, logical thought process

• Problem-solving skills

• An ability to stick to strict deadlines

• A keen eye for detail

• Exhibits leadership skills.

• Exhibits a high level of initiative and integrity.

• Excellent problem solving, priority setting, and collaboration skills.

• Good organizational and analytical skills.

• Self-starter who’s comfortable with ambiguity and asking questions.

• Ability to work on several projects concurrently.

• Adept at shifting priorities while maintaining a degree of organization and control.

• Strong Project Management skills.

• Strong problem solving and critical thinking skills.

• Strong in documenting business processes and communicating system requirements.

• Empathetic working philosophy with an attunement to the needs of the individuals across the organization.

• Demonstrated ability to work with multidisciplinary teams to deliver to expectations.

Important: Because of the physical nature of the role you may have to lift or carry heavy equipment.

（备注：本岗位为两个月短期劳务工，需要会英语沟通，上班地点在番禺钟村长华创意谷，公司附近暂无地铁线路经过，请慎重考虑后再投递简历！！）

About Fictiv (**************)

Fictiv is transforming how teams design, develop and deliver the next generation of hardware products.

Fictiv is a manufacturing platform and the most efficient way to fabricate parts. Powered by a distributed network of highly vetted vendors, Fictiv provides the critical infrastructure teams need to streamline prototyping and accelerate development cycles. The online interface makes it easy for customers to get instant quotes, review manufacturing feedback, and manage orders—all through a single service.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We’re committed to creating a company that reflects our community by including voices from a variety of backgrounds and perspectives. We believe the best teams are born from an environment that emphasizes respect, honesty, collaboration, and growth.

If you share our vision, we’re interested in hearing from you.

公司简介：

Fictiv是一家CNC、钣金、浇铸、注塑等硬件产品开发、生产、物流集一体的数字化制造服务平台型公司，主要通过和制造伙伴们的紧密衔接以快速占有市场。我司成立于2013年，总部位于美国旧金山，已为Apple、Facebook、Tesla 和 IDEO等客户开发与生产交货超100,000件。目前公司已完成D轮融资，投资方包括比尔.盖茨、创新工场、英特尔、日本三井集团等。

如需了解更多公司详情请点击：**************