东莞招聘

About Essentium

Essentium is fundamentally changing how things are made. As innovators in both additive materials and 3D printing hardware, Essentium is disrupting traditional manufacturing processes by bringing strength and speed together in rapid and flexible manufacturing solutions that are effective and efficient. We offer manufacturers practical and cost-effective solutions that bridges the gap between 3D printing and machining.

Essentium is committed to hiring and developing top talent. Adoption of Essentium core values and adaptation to company culture is a priority in addition to a team member’s dedication to the mission, ability to learn quickly, and team-work attitude. Team members can expect to be challenged, mentored, respected, and appreciated. Successful candidates are the ones who instinctively gives maximum effort on a daily basis, takes initiatives to address concerns and opportunities, and accepts ownership and accountability for one’s scope of influence and responsibilities.

Job Posting - Field Service and Support Engineer

Job Position

Full-time Field Service and Customer Support Engineer. This is a multi-function role for customer support, field service, and technical training. The successful candidate will perform equipment installation, servicing, customer support, and training at Essentium China locations or at customer locations throughout China or Asia.

RESPONSIBILITIES:

1. Provide equipment installation, troubleshooting and servicing, technical support, and training to customers and resellers located in China. Travel to customer locations is required.
2. Work with internal and external customers to resolve complex operational issues associated with Essentium products and provide guidance on the implementation of relevant additive manufacturing solutions.
3. Interact with internal and external customers on-site or remotely to provide “Best in Class” service and customer satisfaction. Use of Assisted-Reality tools may be required.
4. Communicate effectively with customers to promote products, learn about equipment faults, explain procedures, and resolve customer complaints.
5. Determine and acquire tools and equipment required to perform the scope of work.
6. Work with cross-functional teams to develop training plans or curriculum.
7. Attain competence in the operation and troubleshooting of Essentium 3D printing and peripheral equipment
8. Attain competence in the operation and troubleshooting of additive manufacturing equipment used in the Essentium applications and technology demonstration facilities.
9. Develop competence in producing quality application samples and the ability to troubleshoot 3D printing processes.
10. Exchange diagnostic and troubleshooting information with appropriate department and corporate teams.
11. Attain competence in the use and maintenance of Assisted-Reality tools for remote servicing
12. Travel up to 75% of the time, sometimes on short notice.
13. Other duties to ensure customer success as assigned.

QUALIFICATIONS AND EXPECTATIONS:

1. English fluency is required.
2. Minimum of 5 years of field service experience. Additional technical training experience is desirable.
3. Bachelor of Electrical or Mechanical Engineering preferred, will consider professional industrial technical training in conjunction with years of related work experience.
4. Expertise in the diagnostic and troubleshooting of mechanical and electrical systems associated with additive manufacturing equipment or related industrial high-precision mechatronics equipment. Able to evaluate severity of equipment faults and anomalies; considering all possible scenarios and identify root causes.
5. Must possess exceptional problem-solving and customer service skills.
6. Previous experience installing, maintaining, troubleshooting, and repairing 3D printing equipment and slicing software is a plus.
7. Experience and competence in 3D printing and knowledge of the trends in additive manufacturing is desirable.
8. Exceptional communication skills, verbal and written, and the ability to effectively deliver training content in engaging and meaningful ways.
9. Working knowledge of blueprints, schematic drawings, and other technical documents required for the position.
10. Ability to read and understand a wide variety of manuals for set-up, calibration, operating, repair, maintenance, testing and quality.
11. Able to manage multiple tasks, prioritize projects, and deliver successful completions.
12. Self-driven and perform well independently and in teams
13. Ability to use communications apps and software and possess above average computer skills using Microsoft Office tools such as Excel, Word, Teams, and PowerPoint.
14. Demonstrate motivation and commitment to continuous learning to update professional and technical skills

*** Note that this job description may change due to new company developments and market trends. Job Type: Full Time; Salaried

PRI是一家美国独资的制造业投资和咨询管理公司，总部设在北京。公司在华北和长江流域投资有若干家生产型企业，业务涉及电子、机械、化工和医疗器械等行业。因为我们本身具有制造业领域的直接经验，我们也为有兴趣进入或已经进入中国的美国制造业公司提供投资、建厂及管理方面的咨询顾问服务（项目管理、市场调查、财务、人力资源、政府关系等）。PRI倡导多元文化，除了中国人，我们也有美国、新西兰、英国、南非和东南亚的雇员。

Pacific Resources International (PRI) is a privately-held USA Holding Company for manufacturing investments in China. Through leveraging our management capabilities at our China factories and offices, we provide consulting and assistance for new manufacturing start-ups or restructuring of existing factories. PRI is an organization with proven expertise in building businesses in China and surrounding regions. PRI is headed up by a team comprised of individuals from the United States, New Zealand, South Africa, and Malaysia, and is focused on building best practice business operations

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电子邮箱：prihr@priusa.com