东莞招聘

Key Accountabilities:   System & Tools 20%      

• Proper customer organization structure in CRM following the company’s global standards
• CRM input and management ensuring data integrity at all times.
• Assist in creating and maintaining customers SOPs.
• Leverage and implement Expeditors reporting tools and Value add solutions internally and externally with all selected customers. Evaluate their usage and quantify their cost savings/cost avoidance.
• Design &Build customized Review template and presentations based on Customers’ needs.
• Ensure our customers are properly set up in customer origination, CRM.

 

Retention 40%

 

• Establish proper customer business mapping to ensure complete understanding of customer’s global business, stakeholders, spending, strategy, goals, etc…
• Create and communicate a global strategic business plan in alignment with customers mapping and Expeditors goals.
• Ensure global visibility and collaboration across Expeditors network (Strategic updates, KPIs, Service deliverable, Initiatives…)
• Penetrate Customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations.
• Fence the relationship with selected customers through advanced services and technology value add solutions.
• Drive the right Global engagement with the customers (meetings & reviews) meeting or exceeding Expeditors’ global standards.
• Establish relationship with key decision maker and key contacts.
• Monitor other Expeditors offices’ performance and support to solve exceptional cases.

 

Development 40%

• Pursue a larger Global wallet share with all customers, while promoting up and cross selling with all customers at all locations.
• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
• Ownership, accountability and ongoing management of Global pipeline and Opportunities to ensure a healthy growth potential and faster business closure.
• Promote Expeditors Marketing Activities and events with all customers.
• Schedule Regional & International travel when necessary to address global business need and growth potential.
• Continuous Review of Customers Revenue Report and Analysis.
• Support other office business and monitor rev situation, understand variances and at risk business.
• Work with DM, regional sponsor and CRDM to set up business plan.

 

Disclaimer Statement: To take up additional assignments as required meeting with the Company needs

 

Measurement of Success:

• Annual Performance Review
• Global Customers and revenue retention /Development Ratio
• Customers meetings and Reviews as required
• Products diversification and mix for all customers
• Ratio of unplanned customers loss
• CRM Data Completeness, integrity and timeliness.
• Customer satisfaction

Requirements:

• University or Equivalent business qualifications
• Demonstrated customer service skills, project management Skills, problem solving skills and proven interpersonal skills
• Min 1-2 years  industry experience
• Knowledge of required Expeditors operating systems and tools as well as PC skills including word processing , excel, power point

  

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,400 trained professionals in a worldwide network of over 330 locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At the moment, our Shenzhen Branch has opportunities for motivated team players who are looking for a dynamic place to work. Come join this advancement rich environment and be a part of a global network of success oriented professionals.

美国Expeditors International of Washington Inc. 物流公司成立于1979年，总部设立于美国西雅图，1984年在美国纳斯达克上市，近年连续被美国《财富》杂志评选为美国500强企业，全球员工超过17400人。
Expeditors 在中国有40多家分公司，共有员工1700多人。深圳分公司成立于1999年，是经过国家外经贸部批准的一级国际货运代理企业，现有员工260多人，主要提供进出口生产商需要的整套供应链物流解决方案, 包括空运、海运、陆运、仓储、分送、监管、报关以及货物咨询服务。