东莞招聘

Position Summary:   

Support Great China Area (GCA) sales team to maximize revenue and customer service levels to all accounts for all TaylorMade products line. Contribute to improving GCA operation efficiency by completing assigned tasks in material planning and supply.

    

  Essential Functions and Key Responsibilities:

    

• Customer order creation, processing and tracking for assigned China Sales Region
• Customer designed product order creation, processing and tracking for assigned China Sales Region
• Take customer complaint calls
• Mange customer warranty and return process
• Maintain customer data base
• Use Oracle reports to analyze customer order trend vs. target, top selling products, top customers, etc.
• Identify gaps between available inventory and customer demand, raise alert for materials replenishment
• Work with logistic partner to keep track of order delivery status
• Support GCA operation by on time completion of assigned tasks in material planning, product supply and logistics operation

     

KPI

• Customer order processing timeliness and accuracy
• Customer designed order processing timeliness and accuracy
• Customer data accuracy
• Order analysis and tracking report punctuality and reliability
• Customer data accuracy

       

Knowledge and Skills Requirements:

• Strong communication skills
• Strong analytical skills (MS Office, Excel, Word and PPT)
• Strong problem-solving skills
• Positive thinking and good patience
• Strong time management skills, capable of meeting multiple deadlines
• Proactive, independent and creative thinking
• Collaborative and team player
• Competent at executing plans with high quality

Education, Work Experience, and Professional Certifications:

• Bachelor’s degree or above, major in Business, Engineering, Material Science, Logistics preferred
• 3~5 years overall work experience in Sports, Golfing, consumer goods industry preferred
• Good knowledge of GCA (China, Hong Kong, Taiwan) business culture
• Familiarity with customer service and sales operation
• Familiarity with sourcing and material supply
• Familiarity with supply chain logisticsFluent in both English and Chinese Mandarin

Overview:
Headquartered in Carlsbad, California, TaylorMade Golf is a leading manufacturer of high-performance golf equipment and golf balls and a major force on the PGA TOUR. With industry-leading innovations like Twist Face and products like M3 and M4 metalwoods, P700 Series irons and TP5/TP5X golf balls, TaylorMade has one of the strongest athlete portfolios in golf, with six players in the current Top 15 in the world. Key athletes include Dustin Johnson, Rory McIlroy, Jason Day, Justin Rose, Jon Rahm and Tiger Woods.

History:
In the spring of 1979 a golf equipment salesman named Gary Adams took out a $24,000 loan on his home and founded the TaylorMade Golf Company. He rented a 6,000 square-foot building that at one time housed a television assembly plant. Counting him, there were three employees and a single, innovative product: a 12-degree driver cast of stainless steel. This new metalwood looked and sounded different from a wooden wood, and most important, it performed differently. The clubhead's perimeter-weighting offered greater forgiveness on mis-hits, while the lower center of gravity made it easier to launch the ball in the air. Adams, the son of a golf professional, was adamant that TaylorMade clubs maintain ties to what true golfers perceived an authentic golf club should look and feel like. They were committed to combining innovation with authenticity, to always be passionate about the game, and pledged to be competitive - to work hard to establish itself and grow. These four tenets would take them far.