Customer Care Officer 客服
华轮威尔森物流
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2020-11-21
- 工作地点:东莞
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语良好
- 职位月薪:5-7.5千/月
- 职位类别:船务/空运陆运操作 货运代理
职位描述
Responsibilities:
To communicate with customers on daily basis in line with site manager and contract manager’s guidelines
To follow up import shipment status based on shipping info provided by customer, including vessel schedule, port survey, shuttling plan, customs clearance/CIQ etc. And update related reports to customer.
To follow up accessories ordering process based on info provided by customer, including accessories ordering, receiving, stock management etc.
To supervise on customer reporting, including daily track & trace report, hand-over report, stock report, accessories report etc.
To supervise on monthly billing summary internally and externally, based on the alignment with site manager and contract manager
Others may be required
To ensure customers satisfaction
To assist admin activities
Qualification:
Colleague or above education background
- Minimum 3 years’ experience in the logistics, shipping industry, or similar industry services ;
Good user skills in Microsoft Office
High motivation in learning and doing
Written English required
Good communication skill with both internal and external parties, good team player
Able to work under pressure and tight time lines
A high standard of ethical and compliant behaviour
公司介绍
华轮威尔森(WW)是一家全球领先的欧洲企业,专业为汽车制造业、农业和建筑设备业等行业独立提供从生产厂家到经销商的全球性运输服务解决方案的供应商。公司也是承接轨道车辆、发电设备、矿产设备和游艇等复杂工程货物运输的专业企业。华轮威尔森物流以其成熟配套的供应链管理服务确保了海洋运输、内陆分拨、码头操作以及广泛的专项特殊技术服务的高效融合。
我们不断追求精益求精,以满足不断变化的市场需要。
伴随着公司的不断发展,我们真诚的欢迎素质优秀、具备专业经验并且能够创造佳绩的人士加入华轮威尔森公司。
更多公司信息,请浏览公司网站:****************
联系方式
- 公司地址:地址:span上海市延安东路222号金光外滩中心