沟通经理
沃尔玛(中国)投资有限公司
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:批发/零售
职位信息
- 发布日期:2020-11-12
- 工作地点:深圳
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:本科
- 职位类别:企业文化/员工关系/工会管理
职位描述
职位要求
判断力:运用合适的判断
识别、审查并运用政策和流程以做出有依据的判断。
识别并运用事实、信息、专长来设定任务的优先级,并做出有依据的决定。
运用数据和事实,确定问题的起因,找到解决问题的方案。
以顾客/会员为中心:关注顾客/会员
回顾与顾客/会员相关的数据,发现问题并调整工作绩效。
提升员工的表现并帮助他们超越顾客/会员的期望。
告知员工如何找到资源来满足顾客/会员的不同需求。
执行和结果:管理执行和结果
使员工人尽其责,并按时按质完成。
根据业务的优先级计划管理自己及他人的时间,并跟进以确保所有的工作及时并准确地完成。
识别并获取所需的资源以完成项目。
鼓励员工不断追求卓越、效率以及质量。
计划和改善:制定计划并追求团队能力提升
协调计划的制定使之与团队的业务方向保持一致。
回顾工作计划,并在需要时调整,以实现团队或工作小组的目标。
为目标的达成设定合理的时间表。
改善工作流程和实践以提升绩效及结果。
影响力和沟通 :强化承诺
推广好点子,并将其与业务需求和利益相结合。
在组织内外构建相互信任、相互协作的关系。
清晰、及时、有效地传达业务计划和优先重要事项有关的信息(如,方案的更改)。
与员工分享经验和观点。
人才:监督员工(有下属)
坦诚、及时地对员工的绩效提供具体、准确的反馈。
把任务安排给有合适技能水平的员工,***程度地提升团队绩效。
运用人员管理流程(如选才、发展、绩效评估)来实现员工高绩效。
招聘符合业务要求的员工。
对员工的发展进行教育、引导和帮助。
道德操守:管理道德与操守
指导员工怎样做到一切行动遵守公司的政策和程序,并支持他们为做到这点而进行的努力。
确保员工在工作环境中展现高标准的诚信和道德。
纠正道德操守和合规方面的问题, 加强合规,并在需要时进行适当的处理。
适应力:快速适应
面对变化、障碍和逆境时,发挥创新能力和优势。
适应竞争的需求,不断调整业务的优先次序。
持续更新自身知识和技能来应对新的复杂局面、新挑战和新职责。
寻求各种机会接触新想法、新观点。
帮助员工调整并培养实施组织变革举措所需的能力。
资历要求本科及以上学历。
有零售或快消公司工作经验者优先。
热衷于推动变革,能在压力下工作。
Responsibilities
Judgment: Use Appropriate Judgment
Identifies, reviews, and applies policies and procedures to make informed judgments.
Identifies and uses facts, information, and expertise to set priorities and make informed decisions.
Uses data and evidence to determine the causes of problems and develop solutions to address them.
Customer/Member Centered: Focus on the Customer/Member
Reviews Customer/Member-focused data and adjusts performance to address findings.
Promotes and supports Associate efforts to exceed Customer/Member expectations.
Informs Associates on how to identify and locate resources to meet the diverse needs of Customers/Members.
Execution and Results: Manage Execution and Results
Holds Associates accountable for completing work within expectations and time requirements.
Plans and manages own and others’ time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner.
Identifies and obtains the resources needed to complete projects.
Encourages Associates to strive for excellence, efficiency, and quality in work practices.
Planning and Improvement: Plan and Pursue Team-Based Improvement
Coordinates and aligns planning with organizational initiatives and direction.
Looks at work plans and makes changes, as needed, to achieve team or work group objectives.
Sets realistic timelines for goal accomplishment.
Improves work processes and practices to increase performance and results.
Influence and Communicate: Increase Commitment
Promotes ideas and links them to business needs and benefits.
Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization.
Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives).
Shares experience and ideas with Associates across the organization.
Talent: Supervise Associates (Leader)
Provides specific, honest, accurate, and timely feedback on Associate performance.
Assigns tasks to Associates that fit their skill levels and maximize team performance.
Uses people processes (for example, selection, development, performance evaluation) to ensure effective Associate performance.
Recruits and hires the Associates needed to meet business requirements.
Teaches, guides, and assists in the development of Associates.
Ethics and Compliance: Manage Ethics and Compliance
Instructs Associates on how to act in accordance with policies and procedures, and supports their efforts in doing so.
Ensures Associates demonstrate the highest standards of integrity and ethics in work situations.
Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
Adaptability: Quickly Adapt
Demonstrates creativity and strength in the face of change, obstacles, and adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
Seeks exposure to new ideas and perspectives.
Helps Associates adjust to and develop the capabilities needed to implement organizational change initiatives.
Qualifications
Bachelor Degree and above.Experience working with Retail and/or CPG clients preferred.
Passionate in driving change and can work under pressure.
判断力:运用合适的判断
识别、审查并运用政策和流程以做出有依据的判断。
识别并运用事实、信息、专长来设定任务的优先级,并做出有依据的决定。
运用数据和事实,确定问题的起因,找到解决问题的方案。
以顾客/会员为中心:关注顾客/会员
回顾与顾客/会员相关的数据,发现问题并调整工作绩效。
提升员工的表现并帮助他们超越顾客/会员的期望。
告知员工如何找到资源来满足顾客/会员的不同需求。
执行和结果:管理执行和结果
使员工人尽其责,并按时按质完成。
根据业务的优先级计划管理自己及他人的时间,并跟进以确保所有的工作及时并准确地完成。
识别并获取所需的资源以完成项目。
鼓励员工不断追求卓越、效率以及质量。
计划和改善:制定计划并追求团队能力提升
协调计划的制定使之与团队的业务方向保持一致。
回顾工作计划,并在需要时调整,以实现团队或工作小组的目标。
为目标的达成设定合理的时间表。
改善工作流程和实践以提升绩效及结果。
影响力和沟通 :强化承诺
推广好点子,并将其与业务需求和利益相结合。
在组织内外构建相互信任、相互协作的关系。
清晰、及时、有效地传达业务计划和优先重要事项有关的信息(如,方案的更改)。
与员工分享经验和观点。
人才:监督员工(有下属)
坦诚、及时地对员工的绩效提供具体、准确的反馈。
把任务安排给有合适技能水平的员工,***程度地提升团队绩效。
运用人员管理流程(如选才、发展、绩效评估)来实现员工高绩效。
招聘符合业务要求的员工。
对员工的发展进行教育、引导和帮助。
道德操守:管理道德与操守
指导员工怎样做到一切行动遵守公司的政策和程序,并支持他们为做到这点而进行的努力。
确保员工在工作环境中展现高标准的诚信和道德。
纠正道德操守和合规方面的问题, 加强合规,并在需要时进行适当的处理。
适应力:快速适应
面对变化、障碍和逆境时,发挥创新能力和优势。
适应竞争的需求,不断调整业务的优先次序。
持续更新自身知识和技能来应对新的复杂局面、新挑战和新职责。
寻求各种机会接触新想法、新观点。
帮助员工调整并培养实施组织变革举措所需的能力。
资历要求本科及以上学历。
有零售或快消公司工作经验者优先。
热衷于推动变革,能在压力下工作。
Responsibilities
Judgment: Use Appropriate Judgment
Identifies, reviews, and applies policies and procedures to make informed judgments.
Identifies and uses facts, information, and expertise to set priorities and make informed decisions.
Uses data and evidence to determine the causes of problems and develop solutions to address them.
Customer/Member Centered: Focus on the Customer/Member
Reviews Customer/Member-focused data and adjusts performance to address findings.
Promotes and supports Associate efforts to exceed Customer/Member expectations.
Informs Associates on how to identify and locate resources to meet the diverse needs of Customers/Members.
Execution and Results: Manage Execution and Results
Holds Associates accountable for completing work within expectations and time requirements.
Plans and manages own and others’ time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner.
Identifies and obtains the resources needed to complete projects.
Encourages Associates to strive for excellence, efficiency, and quality in work practices.
Planning and Improvement: Plan and Pursue Team-Based Improvement
Coordinates and aligns planning with organizational initiatives and direction.
Looks at work plans and makes changes, as needed, to achieve team or work group objectives.
Sets realistic timelines for goal accomplishment.
Improves work processes and practices to increase performance and results.
Influence and Communicate: Increase Commitment
Promotes ideas and links them to business needs and benefits.
Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization.
Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives).
Shares experience and ideas with Associates across the organization.
Talent: Supervise Associates (Leader)
Provides specific, honest, accurate, and timely feedback on Associate performance.
Assigns tasks to Associates that fit their skill levels and maximize team performance.
Uses people processes (for example, selection, development, performance evaluation) to ensure effective Associate performance.
Recruits and hires the Associates needed to meet business requirements.
Teaches, guides, and assists in the development of Associates.
Ethics and Compliance: Manage Ethics and Compliance
Instructs Associates on how to act in accordance with policies and procedures, and supports their efforts in doing so.
Ensures Associates demonstrate the highest standards of integrity and ethics in work situations.
Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
Adaptability: Quickly Adapt
Demonstrates creativity and strength in the face of change, obstacles, and adversity.
Adapts to competing demands and shifting priorities.
Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
Seeks exposure to new ideas and perspectives.
Helps Associates adjust to and develop the capabilities needed to implement organizational change initiatives.
Qualifications
Bachelor Degree and above.Experience working with Retail and/or CPG clients preferred.
Passionate in driving change and can work under pressure.
职能类别:企业文化/员工关系/工会管理
公司介绍
沃尔玛公司由美国零售业的传奇人物山姆沃尔顿先生于1962年在阿肯色州成立。经过近五十年的发展,沃尔玛公司多次荣登《财富》杂志世界500强及当选最具价值品牌。
Our business
沃尔玛致力通过实体零售店、在线电子商店、以及移动设备移动端等不同平台不同方式来帮助世界各地的人们随时随地能够节省开支,并生活更好。
每周,超过2.7亿名顾客和会员光顾我们在28个国家拥有的近65个品牌下的11,700多家分店以及电子商务网站。沃尔玛全球2018财年(2017年2月-2018年1月)营收达到5,003亿美元,全球员工总数约230万名。
沃尔玛于1996年进入中国,在深圳开设了***家沃尔玛购物广场和山姆会员商店,经过20多年在中国的发展,我们已拥有约10万名员工。目前沃尔玛在中国经营多种业态和品牌,包括购物广场、山姆会员商店、超市等。目前我们已经在全国180多个城市开设了400多家商场、8家干仓配送中心和11家鲜食配送中心。沃尔玛在中国的经营始终坚持本地采购,目前,沃尔玛中国与超过7,000家供应商建立了合作关系,销售的产品中本地产品超过95%。
Our Culture
一直以来,沃尔玛坚持创新思维和服务领导力,一直在零售业界担任领军者的角色;更重要的是,沃尔玛始终履行“为顾客省钱,从而让他们生活得更好”的这一企业重要使命。
与在世界其他地方一样,沃尔玛在中国始终坚持“服务顾客,尊重个人、追求卓越、诚信行事”的四大核心价值观及行为,专注开好每一家店,服务好每一位顾客,履行公司的核心使命,以不断地为我们的顾客、会员和员工创造非凡。
Our Opportunities
作为世界上***的零售商,沃尔玛提供的个人发展和职业发展机遇有着前所未有的规模。在这里,你将有机会为你生活工作的社区创造积极影响,为下一代的顾客去创新,并通过从事自己热爱的工作打造你的职业生涯。
员工是我们最重要的财富,我们的员工创造非凡!
Our business
沃尔玛致力通过实体零售店、在线电子商店、以及移动设备移动端等不同平台不同方式来帮助世界各地的人们随时随地能够节省开支,并生活更好。
每周,超过2.7亿名顾客和会员光顾我们在28个国家拥有的近65个品牌下的11,700多家分店以及电子商务网站。沃尔玛全球2018财年(2017年2月-2018年1月)营收达到5,003亿美元,全球员工总数约230万名。
沃尔玛于1996年进入中国,在深圳开设了***家沃尔玛购物广场和山姆会员商店,经过20多年在中国的发展,我们已拥有约10万名员工。目前沃尔玛在中国经营多种业态和品牌,包括购物广场、山姆会员商店、超市等。目前我们已经在全国180多个城市开设了400多家商场、8家干仓配送中心和11家鲜食配送中心。沃尔玛在中国的经营始终坚持本地采购,目前,沃尔玛中国与超过7,000家供应商建立了合作关系,销售的产品中本地产品超过95%。
Our Culture
一直以来,沃尔玛坚持创新思维和服务领导力,一直在零售业界担任领军者的角色;更重要的是,沃尔玛始终履行“为顾客省钱,从而让他们生活得更好”的这一企业重要使命。
与在世界其他地方一样,沃尔玛在中国始终坚持“服务顾客,尊重个人、追求卓越、诚信行事”的四大核心价值观及行为,专注开好每一家店,服务好每一位顾客,履行公司的核心使命,以不断地为我们的顾客、会员和员工创造非凡。
Our Opportunities
作为世界上***的零售商,沃尔玛提供的个人发展和职业发展机遇有着前所未有的规模。在这里,你将有机会为你生活工作的社区创造积极影响,为下一代的顾客去创新,并通过从事自己热爱的工作打造你的职业生涯。
员工是我们最重要的财富,我们的员工创造非凡!
联系方式
- Email:b0z0085@walmart.com
- 公司地址:兴创国际中心四期山姆会员店