东莞招聘

PRINCIPAL DUTIES AND RESPONSIBILITIES:

主要工作职责

1. Answer customer service hotline inbound calls;
2. 定的工作时间内按时到岗，上线接听公司客户服务热线的来电；
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4. Answering customer inquiry calls and E-mails effectively and timely, meanwhile performing basic data entry. Serve customer well with professional business knowledge, delivering exceptional customer service satisfaction and loyalty;
5. 有效地解答客户来电或电子邮件问询，并进行系统记录。提供有效的帮助和服务咨询，维护客户满意；
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7. Handle customer complain upon company policy and process, knowing complain details through well communication with customer, make preliminary analysis and describe issue’s situation, report to supervisor or forward to related department;
8. 公司政策流程，如实处理和记录客户投诉，安抚客户情绪，将客户投诉的问题进行简单分析整理后汇报给上级主管或转交至相关部门；
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10. Make customer survey or appreciation outbound calls within required timeline, record and feedback valuable customer voices;
11. 按时完成相关客户的回访电话，记录并反馈客户声音；
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13. Receives and provides the scanned files of legal agreement, equipment certification, invoices by customer requests;
14. 并为客户提供相关文件的扫描件，包括相关协议，设备合格证，电子发票等；

1. Handle customer insurance claim authority or insurance indemnity identification;

1. 客户设备出险相关的保险赔款授权和保险赔款的认证；
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3. Provides required reports, monitor customer services volume and performance;
4. 客户服务热线相关的数据报告，以追踪和了解客户服务相关业务量和表现；
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JOB REQUIREMENTS: SKILLS, ABILITIES, AND KNOWLEDGE:

工作要求：技能、能力和知识

1. This position requires college diploma or higher degree in any discipline, experience in bank, customer services, collections is preferred, experience must demonstrate an ability to gain in knowledge, skills and responsibility such that a level of full competency can be reached.
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3. 学士或以上学历，有银行、客户服务，收款等工作经验者优先考虑，以往的工作经验需展示出较强的学习能力，以及认真负责的工作态度。
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5. Good speaking in Chinese mandarin, ability to apply effective oral, written, and listening communication skills, ability to build up good relationship with customer;
6. 话标准，具备有效的沟通能力，包括口头、书面和听力的沟通技巧，能够与客户建立良好关系；
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9. The better endurance of psychology, ability to stay calm while handle urgent case or changes; enthusiasm to help others;
10. 的心理承受能力，能冷静处理各种突发状况，有责任心，乐于助人；
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12. Knowledge of and ability to prepare and maintain spreadsheets.
13. 制作和维护电子表格的知识和能力。
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15. Knowledge of and ability to apply math computation skills.
16. 计算技能的知识和能力。
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18. Ability to effectively manage numerous tasks.
19. 有效地管理大量的任务。
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21. Demonstrated ability to perform general office tasks.

具有执行一般办公室任务的能力。

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。