东莞招聘

Job description:

• Build and maintain effective long-term business relationships and sales base with current and assigned customers with good program management,
• Key contact window with European customers: maintain timely, effective, professional contact with customers at all times:
• Develop quality strategies and policies, tailor-made processes to meet the customer expectations,
• Conduct regular meetings with customers to understand their needs and link them to the company's service strategies,
• Identify and develop opportunities to up-sell and provide complete solutions to assigned clients, lead the development, implementation and follow up of new services or procedures,                     

• Be instrumental in converting clients by supporting the sales team

• Help in taking customer enquiries, prepare information they may require and solving any issues they may face in a effective, courteous and timely manner, monitor and improve customer satisfaction where necessary,

• Communicate effectively with all operation and technical teams to fulfill customer’s requests and expectations and to enhance customer satisfaction,
• Undertake any other duties required by the Management.

    

   

Job Requirements:  

• Engineering degree holder in mechanical, electrical or other discipline,
• At least 5 years experience in account management or customer technical services,
• Experience in consumer testing laboratory will be an advantage, Knowledge of construction materials products and regulations will be an advantage,
• Self-starter, positive thinker, well organized, excellent social, presentation and negotiation skills,
• Fluent in English and in another European Language such as Spanish, German and/or French would be a strong plus

API (Asia Pacific Inspection Limited Company) is the household goods and toys quality specialist of the WORMS SAFETY Alliance, the first global alliance of safety and quality management specialists.

Established in 1994, API is a leading quality management company specializing in household goods from early development stage to end of production. API aims to secure the safety and quality of its customers’ products via inspection, laboratory testing (compliance and performance), I-TCF (Product Integrity and Technical Compliance File), audits and sustainability solutions.

API’s customers include large international importers, mass-distribution retailers, and specialized brands of furniture, toys, tools and home improvement, electrical products, kitchenware and cookware, and decorations.

API is one of the only specialists in quality management solutions addressing and anticipating issues from the industry’s perspective with a deeper technical approach powered by technologically-enriched support. With 1,500 factories visited each year, API’s cross-fertilized services create customized quality management solutions with managed costs.