东莞招聘

·         Be responsible for providing 1st level IT Technical support via phone / email, support to end users to resolve incidents and diagnose underlying problems

负责IT***级技术支持，通过电话、电子邮件支持最终用户解决事件和诊断潜在问题

·         Applies basic diagnostic and analysis to identify problems, investigate causes

应用基本诊断和分析确定问题，调查原因

·         Escalates complex problems / issues / requests to 2nd level support team

将复杂问题/请求上报给第二级支持团队

·         Support scope will be but not limited to: Microsoft Windows OS, Office 365, PC / Printer / Smartphone Hardware, General software and configuration, Internet, LAN, User administrator related, Mobility / VPN services etc。

支持范围包括但不限于：Microsoft Windows OS、Office 365、PC/打印机/智能手机硬件、通用软件和配置、Internet、LAN、与用户管理员相关的、移动/VPN服务等。

·         Using remote connection toolset and implement corrective actions.

使用远程连接工具集并实施纠正措施

·         Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution. 

确保客户对所有已完成的呼叫满意，或验证客户是否有解决问题的替代方案

·         Effectively communicate with members of management and technology support teams.

与管理和技术支持团队成员有效沟通

·         Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.

通知主管任何工作冲突、不满意的客户或硬件/软件故障 

·         To work in a shift pattern and be flexible.

在轮班模式下工作并保持灵活性

经验及学历要求Experience/Education Required:

·         Education: Diploma or equivalent in Computer Science, Information System

教育：计算机科学、信息系统大专以上或者同等学历

·         Have good IT knowledge & background (OS, Application software, Networks & IT infrastructure)

具有良好的IT知识和背景（操作系统、应用软件、网络和IT基础设施）

·         Good in trouble shooting standard application problems

良好的故障排除标准应用程序问题

·         Good communication skills and customer services oriented

良好的沟通技巧和面向客户的服务

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