东莞招聘

Job Purpose:

    

·         Customer Service Advisors are the face of Company Global for our valued customers and partners, ensuring our reputation for outstanding individual service is maintained locally and globally at all times. With quality of service identified as the primary driver of retention this role is crucial to our growth ambitions in the region.

    

·         Ensure the new business application enrolled within the agreed SLA and the accuracy and quality is excellent.

    

·         Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation

    

    

Main Responsibilities:

    

·         To provide excellent customer service by exceeding customer expectations and achieving department service standards for calls, emails, new business and claims

    

·         To proactively deal with customers in a warm and friendly manner and resolving all queries, and complaints, and finding solutions at the first point of contact

    

·         Be able to understand the customer journey from start to end and know where the different departments/team feed in.

    

·         Excellent execution of service tasks, evaluating a customer’s situation and applying business criteria and detailed knowledge of Company products to make appropriate decisions

    

·         Enrol broker new business application within 24hrs receipt;

    

·         Enrol HACN new business application within 24hrs receipt of the application form and premium deduction file;

    

·         Generate the fulfilment (welcome pack) within 48hrs receipt of the daily enrolment report (broker channel);

    

·         Generate the fulfilment (welcome pack) within 24hrs receipt of the daily enrolment report (HACN channel);

    

·         Report to line manager and IT support if system downtime;

    

·         Print insurance cards within 48hrs receipt of AIC request (broker channel)

    

·         Print insurance cards within 24hrs once fulfilment completed (HACN channel)

    

·         Escalate complicated cases to appropriate levels as per work instructions

    

    

Qualifications:

    

·         Background in the global health insurance market, and be good at administrative services would be an advantage

    

·         A track record of achieving and exceeding productivity and quality targets

    

·         Highly customer focussed

    

·         An ability to speak fluent English and Mandarin is needed

    

·         Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes;

1. 一定要有保险（高端医疗保险为佳）行业的经验

2. 英语一定要好，能与UK总部无障碍沟通

3. 职位主要负责处理客户的电话咨询，邮件咨询，理赔咨询分类等工作    

4. 公司文化很UK，不崇尚加班，更倾向在工作时间内完成工作， 周末双休

·         Experience of account managing the whole customer lifecycle- being responsible for the entire customer journey and acting as a single point of contact or ‘account manager’.

    

·         Flexibility – ability to learn new skills and adapt to changing work practices, extended hours, demonstrate willingness to change etc.

    

·         Effective problem solving and decision making skills, using own initiative

A leading professional service firm is inviting high caliber professional to apply the position of:

于1993年进入中国的杰迈.晶雅人力资源有限公司是最早独立进行人事招募及相关服务的机构之一。由于在人事工作方面始终兢兢业业提高质量的服务，我们获得了人事局专门颁发的人事许可证。杰迈.晶雅已经为上海，北京，广州,深圳以及其他各大城市的400多个外资企业提供了短期员工、合同制员工及正式员工的招募及人才输送服务，其服务领域包括：

快速消费品制造商 银行
电信 信息技术
重工业设备制造商 机械/电子设备制造商
造纸和包装 法律
医药 石油化工
审计/保险/金融 汽车
广告/传媒/公关 国际贸易
传输/船运 以及其他诸多领域

在过去三年中我们每年平均提供职位300个。高职位，甚或***的管理职位，应有尽有。我们的服务对象中不乏华侨和学成归国人士。

凭着丰富的经验，熟练的实际操作，以及敬业的职业精神，我们能向每一位客户确保高质量的服务。这不仅是我们目前已经取得并力争保持的成就，更是激励着我们不断提高，不断完善自身的努力方向。

无论客户需要怎么样的人事服务，我们都会尽我们所能去满足。

Established in hong kong in 1983 gemini personnel is a division of the gemini group of companies and is hong kong's leading recruitment company with offices in hong kong, shanghai, beijing， guangzhou & shenzhen.

J.M.Gemini's clients consist of multinationals, banks and finance companies, as well as small to medium-sized enterprises across all industries.

We are specialized, but not limited to the following industries:

We provide below service:

--permanent recruitment
--temporary & contract
--executive search & selection
--payroll and compensations and benefits administration solutions


Remuneration will be commensurate with qualification and work experience.
interested parties, please forward your resume with expected remuneration to us.
duplicate applications will not be considered.

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