成都招聘DHL GSC Operational Excellence Head

DHL GSC Operational Excellence Head

DHL Global Forwarding (DGF)- 敦豪全球货运

公司规模：1000-5000人
公司性质：外资（欧美）
公司行业：交通/运输/物流

职位信息

发布日期：2020-10-26
工作地点：成都-高新区
招聘人数：1人
工作经验：5-7年经验
学历要求：本科
语言要求：英语精通
职位月薪：1.5-2万/月
职位类别：货运代理

职位描述

技能要求：

SIX SIGMA，ENGLISH SKILLS

Key Responsibilities:

Ensures process excellence and performance improvements through structured and logical approach in a captive OE environment

Ensures alignment and management of DMAIC project portfolio and local initiatives in collaboration with local site team

Able to collaborate with operations team from Agent level to center Head Level for Improvement and implementation

Lead the implementation of First Choice and act as a mentor for DMAIC and Lean initiatives.

Ensure successful completion and tracking of strategic Global improvement initiatives

Ensure the customer survey results are acted upon in cooperation with the different operations and customer facing team

Able to optimize the FTEs in the processes and design simulation ,as and when applicable ,to have a right balance between KPI ,FTEs and Volume

Can achieve tangible financial target of Euro X through process efficiency improvement

Implement framework for Transactional Quality Audits in various processes

Roll-out companywide projects with intense cross-functional involvement.

Lead and drive the achievement of performance measurements across the organization.

Leads and steers the MIS team

Act as a change agent and have logical and analytical ability

Self-motivating and able to work independently as a Black belt

Coordinate, manage and own the BCP manual. Support Center management during any potential BCP situations

Lead and ensure that the BCP process and documentation has been updated on a timely manner and complied accordingly.

People Management:

Determine performance targets for each function within OE and monitor individual performance including coaching

Develop a culture of quality, service excellence and continuous improvement

Drive a spirit of effectiveness in the team

Develop a team spirit and effective cooperation

Plan, organize and direct an efficient and effective function geared towards generating impact.

Manage the allocation of appropriate resources and commitment of staff to the achievement of Global objectives and targets.

Identify training needs and opportunities to develop a highly skilled functional department.

Educational Qualifications:

Bachelor’s Degree in Business Administration/Quality Management/ Industrial Engineering preferred

Required skill(s): Six Sigma Black belt working in OE from last 2-3 years .Logistic OE will be preferred ( Not Mandatory)

Certification : Six Sigma Black Belt ,Lean tools , Knowledge Excellent knowledge in Excel, Power point application

Work Experience and skills:

At least 8-10 year(s) of working experience in the related field is required for this position.

Strong Leadership

Senior Advisor (Silver certification a plus)

Stakeholder Management is key (ACT certification a plus)

Project management skills (DePICT understanding)

Proficiency in statistical tools( Minitab/Sigma excel)

Communication skills

Solid change management skills

Strong analytical and problem-solving skills

Direct customer facing experience (plus)

职能类别：货运代理

关键字：外企 500强物流 DHL six sigma

公司介绍

DHL（敦豪）是全球物流行业领先品牌。凭借遍及全球220多个国家和地区的业务网络，逾380,000名员工，以安全、可靠的服务，将世界各地的个人和企业连结起来，促进了全球贸易往来。DHL隶属于德国邮政敦豪集团(Deutsche Post DHL Group)，2020年营收超过660亿欧元。

敦豪全球货运（DHL Global Forwarding，简称DGF）是敦豪旗下的货运物流板块，自1815年至今已有200多年的历史，在海陆空货运、跨境铁路及工业供应链管理等领域提供专业物流服务，为众多行业如科技、生命科学和医疗保健、新能源、汽车和零售等行业提供定制化的解决方案。我们还积极承担企业的社会责任，在绿色环保及帮助所在国弱势群体方面不断努力。以此，DHL致力于成为“服务全世界的物流公司”。

敦豪全球货运（中国）有限公司是DGF在中国的全资子公司。凭借扎实的物流操作经验，广泛的全球海陆空物流网络、专业热情的雇员、先进的物流信息技术、和灵活的价格体系等，成为我们的客户所信赖的物流合作伙伴。DHL全球货运中国的分公司和办事处遍及全国49个城市，拥有近3,000名的员工。

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