东莞招聘

1. 英语一定要好，因为要定期与UK总部开会，进行文件更新等

2. 一定带过团队，目前团队10人

3. 医疗护理背景，医疗健康险理赔经验

Job Purpose:

· Ensure an exceptional customer experience for our customers by swiftly and accurately resolving all customer claims queries. Customer contact will be across all communication channels – phone, email, web chat and letter.

· This is a diverse and skilled customer facing role where you will be responsible for resolving all claims queries to the customer’s complete satisfaction without the need to refer the customer on. This will include assessing complex and high value claims from all customer groups – Individual, Provider Corporate and Intermediaries.

· Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation.

· You will be a creditable team leader and a claims subject matter expert, putting the customer at the centre of everything you do and using your claims knowledge to put forward ideas for the continual improvement of the customer experience

Main Responsibilities:

· Taking end to end ownership for the resolution of all customer claims enquiries;

· Case managing all queries through to resolution within agreed targets;

· Managing the assessment of Customer claims, including both high value and complex claims;

· Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact;

· Complying with all regulatory and local governance requirements including FCA and Treating Customers Fairly;

· Achieving all targets for contact handling, turnaround times and quality;

· Participate in regular 121s and team meetings with your Manager;

· Support team members;

· Being a role model for the team demonstrating outstanding personal behaviours and performance;

· Being a Customer Service Champion within Claims. Contribute to the continuous improvement process by challenging existing process and contributing ideas for improvement.

Qualifications:

· Bachelor’s degree or relevant qualification in customer service delivery and/or claims management useful but not essential;

· 3 years above team management experience, Highly customer focussed;

· B ackground in the global health insurance market, and be good at administrative services would be an advantage;

· A track record of achieving and exceeding productivity and quality targets;

· An ability to speak fluent English and Mandarin is needed;

· Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes;

· Experience of account managing the whole customer lifecycle- being responsible for the entire customer journey and acting as a single point of contact or ‘account manager;

· Flexibility – ability to learn new skills and adapt to changing work practices, extended hours, demonstrate willingness to change etc;

· Effective problem solving and decision making skills, using own initiative;

· Must be conversant in both Mandarin and English with good written ability.

A leading professional service firm is inviting high caliber professional to apply the position of:

于1993年进入中国的杰迈.晶雅人力资源有限公司是最早独立进行人事招募及相关服务的机构之一。由于在人事工作方面始终兢兢业业提高质量的服务，我们获得了人事局专门颁发的人事许可证。杰迈.晶雅已经为上海，北京，广州,深圳以及其他各大城市的400多个外资企业提供了短期员工、合同制员工及正式员工的招募及人才输送服务，其服务领域包括：

快速消费品制造商 银行
电信 信息技术
重工业设备制造商 机械/电子设备制造商
造纸和包装 法律
医药 石油化工
审计/保险/金融 汽车
广告/传媒/公关 国际贸易
传输/船运 以及其他诸多领域

在过去三年中我们每年平均提供职位300个。高职位，甚或***的管理职位，应有尽有。我们的服务对象中不乏华侨和学成归国人士。

凭着丰富的经验，熟练的实际操作，以及敬业的职业精神，我们能向每一位客户确保高质量的服务。这不仅是我们目前已经取得并力争保持的成就，更是激励着我们不断提高，不断完善自身的努力方向。

无论客户需要怎么样的人事服务，我们都会尽我们所能去满足。

Established in hong kong in 1983 gemini personnel is a division of the gemini group of companies and is hong kong's leading recruitment company with offices in hong kong, shanghai, beijing， guangzhou & shenzhen.

J.M.Gemini's clients consist of multinationals, banks and finance companies, as well as small to medium-sized enterprises across all industries.

We are specialized, but not limited to the following industries:

We provide below service:

--permanent recruitment
--temporary & contract
--executive search & selection
--payroll and compensations and benefits administration solutions


Remuneration will be commensurate with qualification and work experience.
interested parties, please forward your resume with expected remuneration to us.
duplicate applications will not be considered.

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