东莞招聘

Account Service Associate

Location: Shanghai,China

Success criteria for the position：

Improved client experience whether by phone, case portal or email

Fast turnaround time to resolve clients' queries

Identify areas of potential concern for clients and escalate through management

Responsibilities：

Responsible in providing excellent customer service to all clients

Technical support and access administration

Assist clients on funding and transfers

Trading Platform and Product assistance and queries

Client Reporting

Client data maintenance

Account updates and amendments

Responsible for handling and distributing incoming support and incident questions

Personal Requirement：

Ability totake ownership of set tasks & targets

Has a passionfor providing excellent Customer Service

Professionalappearance & attitude with an outgoing personality

Ability towork as a team player and when necessary individually

Capable ofmultitasking and meeting deadlines in a dynamic environment

Have strongorganizational skills and great attention to detail

Able to workon scheduled public holidays and scheduled shift hours

Competence Requirement：

Minimum Diploma holder, at least 1 – 2 years customer service experience within Financial Services industry is an advantage

Fluent in listening and speaking of English and Chinese and Cantonese, as well as writing in English

Ability to follow clear guidelines and to ensure adherence to all compliance policies and procedures

Team player with good communication skills

Some knowledge of various Capital Markets products is an advantage

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。