东莞招聘

Our client is a Multinational Company, they are looking for high-caliber persons to fill the position.

Responsibilities:-

Characteristic duties (brief general description)

- The After Sales Manager is required to run an efficient After Sales operation, ensure customer

- Satisfaction at all times as well as motivate and train all staff to perform well. In addition s/he develops and improves processes and systems as well as drives the business forward

Key Responsibilities

- Provide comprehensive and detailed financial information and regular reporting to PC management and Porsche China

- Ensure that reliable, premium and comprehensive After Sales service is offered to all Porsche customers

- Develop and maintain accurate and consistent customer database through an appropriate customer / prospect follow-up process

- Monitor and analyse current services, parts sales and KPI data to develop new approaches to increase After Sales performance

- Develop and deploy After Sales strategies together with PC management and / or Porsche China

- Develop and implement Service Marketing tools and customer retention programs to explore new ways of business

- Do all the respective planning and budgeting that is necessary to realise the strategy

- Ensure that all set targets by PC Management/Porsche China are completely and timely achieved (e.g. stock turn, training requirement, labour sales etc.)

- Establish, build and maintain ongoing working relationships with other departments in the PC

- Identify customer needs and match those needs with Porsche products and / or service offerings

- Ensure that overall After Sales processes are in line with Porsche standards and requirements

- Secure a clean, tidy and well maintained working environment and equipment

- Develop the After Sales team utilising performance management tools including coaching, mentoring and recommending appropriate training activities

- Observe market and competitors in order to adapt the strategy if necessary

- Utilise and provide guidance for necessary Porsche tools (e.g. PET, C@P, Porsche Partner Network (PPN), New Porsche Academy site (NPA), PIWIS, KPI, Service Manual, IMS, DMS etc.)

- Manage customer feedback that includes the organisation of an efficient complaint management process according to Porsche standards

- Provide where needed internal training within dealership

- Pursue, encourage, comply and exceed all standards, procedures and guidelines by Porsche / Porsche China

- Regular monitoring, analysing and enhancing of all established work related processes according to Porsche / Porsche China regulations

- Attend all relevant trainings provided by Porsche China

Requirements:-

- At least 3 - 5 years of working experience as an After Sales Manager or in a similar position.

- University degree in relevant field of study required.

- Be a representative ("mbassador") of the Porsche brand in all customer contacts and other aspects.

- Experience in the premium automotive After Sales Business is preferred, preferably in an international environment.

- Excellent communication skills in Chinese, English is a plus.

- Understanding and imposing Porsche corporate philosophy, image and identity.

- Proven leadership skills and ability to manage and supervise teams

- Enthusiasm for Porsche products and services.

- Professional and courteous attitude.

- Excellent customer service mentality with ability to quickly build strong relationships.

- Ability to make decisions & achieve objectives.

- Honest and reliable personality.

- Well-groomed appearance.

- Self-motivated.

- Ability to work independently as well as in team.

- Works well under pressure.

- Excellent organizational and analytical skills.

- Willing to learn and to adapt to change.

- Flexible and results-orientated working style.

- Open minded attitude towards customers, prospects and trends.

- Proficient computer skills (MS office, Lotus Notes and Internet).

To apply, please send your detailed resume in Word format with present and expected salary to: Shanghai@globexec.com

Global Executive Consultants Ltd. (GEC) is a leading Executive Search firm with Offices in Greater China Region and affiliates within Asia Pacific Region. We are a team of professionals who specialize in areas of IT, Banking/Finance, FMCG, Manufacturing, Electronic, and Automobile. We provide high quality Executive Search and payroll services for both local and overseas enterprises.

Beijing Office – 2306/F, Blue Castle International Center, No.3, West Da Wang Road, Chao Yang District, Beijing. (100026)

Guangzhou Office – Suite 3802, Tower A, Center Plaza, 161 Linhexi Road, Tianhe District, Guangzhou, PRC. (510620)

Hong Kong Office – Suite 1108-10, Cosco Tower, 183 Queen's Road Central, Hong Kong.

Shanghai Office – 1509/F, OOCL Plaza, 841 Yan An Road Middle, Shanghai. (200040)