东莞招聘

Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in

driving the operational strategy for their assigned customer and participate in key negotiations. Provides process

consulting expertise to project and account teams in developing the customer solution and to enable the efficient

execution ofoperational processes. Advocates the customer/partner view, expectations and provides feedback to the

development/improvement of processes and capabilities. Understands and analyzes account financials. May manage

top level escalations by interacting with company management and the customer/partner side. Examples of operational

topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the

purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new

business models / supply chain models, implement processes and procedures with the account supporting the

company’s policies related to compliance and global trade, advocate the customer/partner requirements in the

development of automated solutions (web based, EDI).

Responsibilities:

- Contributes to the operational business relationship management of large accounts, may manage the operational

business relationship of small, domestic accounts.

- Conducts and reviews moderately complex business analysis.

- Resolves operational issues, which may require collaboration with cross organizational teams, in support of the

customer requirements.

- Conducts research, analyzes data, and presents findings for projects of moderate to high complexity.

- Performs operational performance reviews with the customer/partner and supports improvement plans.

(Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance,

claims, and disputes impacting the financial position of the account).

- Consults and advises on operational matters of low complexity to internal clients on peer level.

Requirement

English language proficiency required ( Oral and written)

Graduate with 3 to 4 years of experience

customer centric behaviour, good negotiation, analytical thinking and problem solving skill

Customer and key stakeholder facing role

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.