东莞招聘

职位要求：

本科以上学历、五年以上相关工作经验、其中三年以上管理经验和客户服务经验， 英语六级或以上， 有第三方验货客户服务经验优先考虑

岗位职责：

1. 处理办公室团队日常管理事务、特别是客户服务团队，保证工作流程顺畅
2. 制定日常工作计划，并通过沟通、激励带领团队实现目标
3. 培训新员工，开展团队建设，不断提升团队工作效率及服务质量
4. 协助经理分析数据，制定并实施专项改善方案
5. 处理突发事件，有效控制公司的各项成本开支
6. 跟进客人的投诉，作出改善措施，维护长期稳定的客户关系

7. 协调办公室各部门的工作量

API (Asia Pacific Inspection Limited Company) is the household goods and toys quality specialist of the WORMS SAFETY Alliance, the first global alliance of safety and quality management specialists.

Established in 1994, API is a leading quality management company specializing in household goods from early development stage to end of production. API aims to secure the safety and quality of its customers’ products via inspection, laboratory testing (compliance and performance), I-TCF (Product Integrity and Technical Compliance File), audits and sustainability solutions.

API’s customers include large international importers, mass-distribution retailers, and specialized brands of furniture, toys, tools and home improvement, electrical products, kitchenware and cookware, and decorations.

API is one of the only specialists in quality management solutions addressing and anticipating issues from the industry’s perspective with a deeper technical approach powered by technologically-enriched support. With 1,500 factories visited each year, API’s cross-fertilized services create customized quality management solutions with managed costs.