东莞招聘

Objective:
The main function of East, West and Centre China Operations Manager is to report to the MSS operations manager in all operational matters. In particular, he/she is to oversee and manage the area of operations for man security service operation in East, West and Centre China to meet with client needs and to improve overall operational efficiencies of the company. He/she is also responsible for maintaining very close links with both the client and the man security team on site and/or key contracts, as directed. His/her duty also generally involves supporting to the East, West and Centre China Sales team in setting up contracts & temporary work and to follow up on the provision of total quality service through operation excellence that MSS aims to provide to clients throughout the duration of contract period.

Accountabilities: ?
Responsible for MSS operations in allocated regions in East, West and Centre China
To follow up and report on client's complaints to MSS OM as directed, and to quickly and effectively respond to the complaints as directed.
To pay regular and frequent visits to sites to ensure that the quality of service is maintained.
To join the investigation of client incidents, to follow up and provide reports to clients on all incidents on sites.
Maintains and updates Posts Standing Orders as directed by MSS OM.
To support the Sales & Marketing to build and sign off on quotations and service orders up to appropriate levels with respect to costing, pricing and profit margins.
To work with both client and the Sales & Marketing Department to foster close relationship with existing and potential customers. Seeks to gain new or enhanced new business.
Responsible for the deployment, maintenance, inventory and repair of all MSS equipment in SC MSS.
To handle disciplinary matters, as directed, for all security officers found to be in contraventions of company policy and Post Standing Orders.
Setting up temporary/contract work as directed.
To arrange sufficient, qualified manpower on site by working closely with both Human Resources Department and client on recruiting & selection, deployment and daily shift arrangement.
To execute the company polices or regulations by passing and/or collecting relevant materials to/from site staffs
Provide regular training to operation supervisor or site staffs to achieve operation excellence
Collect payment to shorten DSO (Debit Sales Outstanding)

Key Result Areas:
Meet the targets of MSS operation excellence KPIs
Customer retention rate
Customer satisfaction Index (To be built)
Customer GPBITAs (to be built)

Required Qualifications, Skills & Experience: ?
College or University education or higher
At least 5 years experience in Security or other service industries including 3 years management experience -preferably gained in police or armed forces.
Possession of Valid Security Master Certificate is preferred.
Very good people-management skills.
Customer services focus, and detailed oriented
Solid, accountable, innovative and focus on executions
Very good communication and interpersonal skills.
Proven problem solving skills and the ability to cultivating customer relationships and contracts.
Able to prioritise, delegate and monitor tasks effectively.
Good command of oral and written English
Computer literacy
Understanding of customer service programmes.

G4S（杰富仕） 是全球领先的安全解决方案集团，致力于将保安及安全风险作为战略威胁的领域的业务流程外包。

G4S（杰富仕）是伦敦证交所上市的最大雇员企业，同时在哥本哈根证交所上市。

G4S在全球超过125个国家运营，拥有超过635,000名雇员。如需更多信息，请访问G4S网站：www.g4s.cn。

G4S is the world's leading security solutions group, which specializes in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat.

G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen.

G4S has operations in more than 125 countries and more than 635,000 employees. For more information on G4S, visit www.g4s.com.
 
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