东莞招聘

ROLE AND RESPONSIBILITIES

OVERALL ROLE
The Account Manager will (lead a team to) manage the day-to-day client activities for the assigned property/facility, and be the on-site key point of contact for key stakeholders and/or client. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.

MAJOR RESPONSIBILITIES
1. People Management
- Manage and coach team
- Develop and sustain a high-quality well motivated team
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Mentor and enable Training & Development of team members

2. Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client's expectations are met
- Build and develop effective client / stakeholder relationships across multiple levels of the organisation
- On-site key point of contact for Facilities in the client's premises

3. Procurement & Vendor Management
- Ensure vendors are well-managed, delivering services on time and within budget
- Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

4. Contracts Management
- Plan and manage all contracts to ensure that they are professionally delivered at the right costs
- Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
- Ensure contracts are continually assessed to deliver best value to the client

5. Finance Management
- Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
- Ensure financial processes are followed at all times

6. Health & Safety Management
- Ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards

7. Site Operations Management
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Implement building procedures and performance measures and ensure they are maintained at all times
- Ensure all Critical Environment (CEM) requirements are met
- Review existing operations regularly to reduce costs and improve operational standards
- 24/7 emergency call support and site attendance is required

8. Risk Management
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct

9. Achieve Key Performance Indicators and Service Level Agreement targets


CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience
1. Min. Bachelor's degree in mechanical engineering with a specialization in heating, ventilation and air-conditioning & 5-8 years' experience in facilities, property management, hospitality or related field.
2. Has experience working in the industrial and manufacturing environment
3. Strong knowledge of local occupational health and safety requirements
4. Strong knowledge of critical facilities
5. Knowledge of vendor management for specialized services
6. Vast understanding of building systems in facilities (Computer Room Air-conditioning (CRAC), Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
7. Proven capacity to understand and interpret commercial contracts
8. Strong budget management and financial analysis skills

Critical Competencies for Success
1. Client Focus & Relationship Management
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude

2. Team Leadership
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

3. Project Management & Organizational Skills
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis

4. Problem Solving & Strategic Thinking
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics
1. Strong communicator-Good presentation skills and possesses strong verbal & written communication skills (English & local language/dialect as in Cantonese), also an active listener
2. Passion for quality-has an eye for detail to make sure the best delivery of services
3. Self-motivated; confident & energetic
4. Ability to effectively deal with stressful situations
5. Flexible-able to adapt to rapidly changing situations
6. Strongly goal-oriented-able to focus on meeting all performance targets
7. Is a team player-able to cooperate and work well with others to meet targets
8. Proven ability to initiate and follow through with improvement initiatives
9. Exhibits honesty & trustworthiness
10. Open to new ideas & willing to challenge status quo

KEY STAKEHOLDERS
Client business lines and staff
Operations / Engineering Managers
Vendor staff

REPORTING TO
To the Operations Director, IFM Southern China Hub

About Jones Lang LaSalle
Jones Lang LaSalle (NYSE:JLL) is a professional services firm specializing in real estate. The firm offers integrated services delivered by expert teams worldwide to clients seeking increased value by owning, occupying or investing in real estate. With 2008 global revenue of USD2.7 billion, Jones Lang LaSalle serves clients in 60 countries from 750 locations worldwide, including 180 corporate offices. The firm is an industry leader in property and corporate facility management services, with a portfolio of approximately 1.4 billion square feet worldwide. LaSalle Investment Management, the company's investment management business, is one of the world's largest and most diverse in real estate with more than USD41 billion of assets under management. For further information, please visit our website, www.joneslanglasalle.com.cn
Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 17,400 employees operating in more than 79 offices in 13 countries across the region. In 2009, the firm celebrates its 15 years in China, where there are about 700 professionals and 6,000 on-site staff, providing quality real estate advice and services in the areas of retail, residential, commercial, management services, project and development services and research. Key clients include various government agencies and developers, as well as owners of high-end residential and commercial buildings.

关于仲量联行

仲量联行(纽约证交所交易代码：JLL)是专注于房地产领域的专业服务企业。公司在全球的专家团队致力于提供全面整合的服务，为客户持有、租用或投资房地产的决策实现增值。仲量联行2008年全球业务收入约27亿美元，拥有大约180个分公司，业务遍及全球60个国家逾750个城市。仲量联行亦是物业管理及企业设施管理业的翘楚，管理的物业遍布世界各地，总面积逾14亿平方英尺。仲量联行旗下投资管理业务分支“领盛投资管理（LaSalle Investment Management）”为全球最具规模及最多元化的房地产投资管理公司之一，管理资产总值超过410亿美元。更多详情请浏览 www.joneslanglasalle.com.cn

仲量联行在亚太地区开展业务超过50年。公司目前在亚太地区的13个国家拥有79个分公司，员工总数超过17,400人。仲量联行已进入中国市场15年，目前拥有约700名专业人员及6000名驻厦员工，所提供的专业房地产顾问及服务领域包括：商铺、住宅、写字楼、工业、物业管理服务、企业设施管理、投资、战略顾问、项目与开发服务以及市场研究等。主要客户包括不同的跨国公司和开发商，以及高档住宅和商业物业的业主。