Customer Contact Service Officer 客户服务主任
上海任仕达人才服务有限公司
- 公司性质：合资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-12-24
- 工作地点：广州
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：大专
- 职位类别：业务跟单 高级业务跟单
职位描述
YOUR RESPONSIBILITIES WILL INCLUDE:
- To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
- To follow up with related function depts. to ensure orders are received and processed as required by customers;
- To follow up and clear backlog orders/shipments to improve delivery performance;
- To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);
- To handle customer complaints according to company procedures and service standard;
- To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI;
- To assist and back up other team members;
- To provide on-the-job training to new staff;
- To support migration/Kaizen;
- To follow up the tasks assigned by Immediate Supervisor.
WHAT WE WILL BE LOOKING FOR IN YOU:
- College degree or above, 2 years or above experiences in related industry;
- Proficient in English communication & computer operation (Windows, MS Office, etc);
- Customer and result oriented, can work under pressure;
- Strong teamwork spirit;
- Speak & write effectively;
- Focus on customers;
- Work efficiently and effectively;
- Strong teamwork spirit;
- Communication skill;
- Analyze problems/issues;
- Work with high efficiency and accuracy;
- Good sense of urgency.
- To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
- To follow up with related function depts. to ensure orders are received and processed as required by customers;
- To follow up and clear backlog orders/shipments to improve delivery performance;
- To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);
- To handle customer complaints according to company procedures and service standard;
- To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI;
- To assist and back up other team members;
- To provide on-the-job training to new staff;
- To support migration/Kaizen;
- To follow up the tasks assigned by Immediate Supervisor.
WHAT WE WILL BE LOOKING FOR IN YOU:
- College degree or above, 2 years or above experiences in related industry;
- Proficient in English communication & computer operation (Windows, MS Office, etc);
- Customer and result oriented, can work under pressure;
- Strong teamwork spirit;
- Speak & write effectively;
- Focus on customers;
- Work efficiently and effectively;
- Strong teamwork spirit;
- Communication skill;
- Analyze problems/issues;
- Work with high efficiency and accuracy;
- Good sense of urgency.
公司介绍
上海任仕达人才服务有限公司诚聘
联系方式
- Email：recruitmentsh@cn.randstad.com