东莞招聘

岗位描述：

1.负责用户的电话回访与信息记录；

2.负责线上线下的用户反馈的及时处理与汇总统计；

3.能够对用户反馈的信息做初步的分析，挖掘用户真实意图；

4.负责定期整理归类线上线下用户反馈，将用户反馈的核心问题传递给产品团队，辅助产品的迭代优化。

岗位要求：

1. 大专以上学历，心理学、社会学相关专业优先；

2. 有在线客服或互联网行业用户研究相关工作经验；

3. 拥有流利标准的普通话技能且善于沟通；

4. 具备强烈的责任心和耐心

5. 具有优秀的抗压能力

Formel D is a global service provider to the automotive and component supply industry. The company develops leading concepts and individual, scalable solutions for quality assurance and process optimization along the entire automotive value chain - from development to production through to aftersales. With its services, Formel D helps get vehicles and components ready for the market and makes sure that service processes are implemented and optimized. This range of services extends from testing, reconstruction, rework and retrofitting of vehicles and components to quality testing, including the rectification of minor faults, through to assuming the overall responsibility for outsourced process steps in development, production and aftersales. Training and consultancy services safeguard the transfer of know-how. Formel D has over 6,000 people from 45 nations operating in intercultural teams in more than 80 branch offices across 19 countries.
In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.
Please visit our website *************** for more information.

福迈迪集团是一家旨在为汽车行业及其零配件生产商提供全球化服务的企业。公司以行业领先的理念，为客户量身定制解决方案，确保产品质量和流程优化，其服务涵盖整个汽车行业价值链，从产品开发、生产直至售后。福迈迪帮助企业使整车及零件适应市场需求，并保证服务过程实现最优化。这些服务涵盖了从车辆检测，返修，返工以及改装，以及对零件的质量测试，故障零件返修；到全面承担客户针对各环节的外包服务，包括产品开发、生产以及售后。我们提供的培训及咨询服务将确保技术的转移和交流。福迈迪在全球拥有共计45个国籍，超过6,000名员工组成的跨文化运营团队，在19个国家拥有80多个分公司。

上海福迈迪工程技术有限公司作为福迈迪集团的全资子公司，于2005年成立于上海。此后业务相继发展到北京，沈阳，长春，重庆，成都等地，目前拥有员工超过1000人。在不断寻求突破的同时，我们更致力于拓展更多优质资源，以求为我们的客户提供持续的解决方案。
更多信息请访问福迈迪官方网站： ***************
邮箱：recruiting.china@formeld.com