Customer Service Representative(客服专员) Shenzhen
康宁（上海）管理有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2012-12-24
- 工作地点：深圳
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：客服专员/助理(非技术)
职位描述
Day to Day Responsibilities:
Internally
- Coordinate sample requests as needed
- Balance shipment arrangement among customers based on AM's communication
- Liaise with local CS among regions
- Coordinate with outsourcing parties and SCM for shipment arrangement
- System maintenance for order management, shipment arrangement and Credit release
- Support project assignments
Externally
- Collect customer demand for shipment preparation
- Collaborate with customers for the related documents/processes initiation
- Provide the routine shipping plan to customers
- Follow up with replacement or credit release for RMA
- Monitor AR
- Visit customers to maintain relationship
Education & Experience
- 5 years of customer service or commercial experience.
- Minimum college degree and university degree is a plus.
Required Skills
- Responsible for coordination and execution OTC (order to cash) management.
- Engage and collaborate with Account manager, Engineer and Supply Chain to fulfill customer requirements.
Desired Skills
- Commercial operation and Supply Chain knowledge are preference.
- Foreign company working experience is preference.
- Knowledge of import and export procedures in China
Soft Skills
- Potential problem solving.
- Financial concept is a plus.
- Good command of English.
- Sense of numbers and sense of urgency
Internally
- Coordinate sample requests as needed
- Balance shipment arrangement among customers based on AM's communication
- Liaise with local CS among regions
- Coordinate with outsourcing parties and SCM for shipment arrangement
- System maintenance for order management, shipment arrangement and Credit release
- Support project assignments
Externally
- Collect customer demand for shipment preparation
- Collaborate with customers for the related documents/processes initiation
- Provide the routine shipping plan to customers
- Follow up with replacement or credit release for RMA
- Monitor AR
- Visit customers to maintain relationship
Education & Experience
- 5 years of customer service or commercial experience.
- Minimum college degree and university degree is a plus.
Required Skills
- Responsible for coordination and execution OTC (order to cash) management.
- Engage and collaborate with Account manager, Engineer and Supply Chain to fulfill customer requirements.
Desired Skills
- Commercial operation and Supply Chain knowledge are preference.
- Foreign company working experience is preference.
- Knowledge of import and export procedures in China
Soft Skills
- Potential problem solving.
- Financial concept is a plus.
- Good command of English.
- Sense of numbers and sense of urgency
公司介绍
康宁公司成立于1851年，总部位于美国纽约州康宁市。170年来，康宁凭借在特殊玻璃、陶瓷、光学物理领域的精湛专业知识，开发出众多引发了行业的革命性改变并改变人类生活的产品和工艺。康宁公司2020全年核心销售额达到115亿美元，2021年美国财富500强排名第277位。
康宁积极参与中国的发展已逾40年，康宁公司通过其子公司--康宁（上海）管理有限公司协调管理其在中国区的业务。今天，康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元，并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位）
康宁积极参与中国的发展已逾40年，康宁公司通过其子公司--康宁（上海）管理有限公司协调管理其在中国区的业务。今天，康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元，并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位）
联系方式
- Email：gcrecruit@corning.com
- 公司地址：上海市浦东金桥出口加工区鲁桥路358号 (邮编：200040)