东莞招聘

Quality and Compliance Assistant

Report to: Quality and Compliance Manager

Your responsibility:

Working as part of the quality and compliance team to upgrade the quality of company service as well as maintain a high level of integrity.

Main duty:

1. Initiate and follow up internal investigations for complaints and/or appeals received from clients, internal teams, or other internal or external stakeholders, and communicate the results and/or findings.
2. Maintain and update the documents, logs or files of complaints and/or appeals accurately and efficiently
3. Monitor status of services to ensure that established regulatory and procedures are followed and achieved, such as off-site phone call to suppliers, check attendance record, etc.
4. Prepare weekly and monthly reports on quality and compliance performance, and operational performance, able to analyze the data from internal complaints and/or appeals and propose suggestions of corrections.
5. Follow up with CAPs on regular basis with internal teams and drive for continuous improvements.
6. Assist with the Document Control process and supplier due diligent check

Requirements:

1. Good communication skill, customer-oriented, detail-oriented
2. Not afraid to confront with issues or people, be proactive, think out of box
3. College or bachelor degree;
4. Fluent English speaking and writing. CET4 above;
5. Proficient in Microsoft, especially excel.
6. 1-2 year relevant experiences or excellent graduates

你的责任: 作为Quality and Compliance的一员，提升公司服务质量，并保持高水平的诚信。

主要职责:

1. 针对客户、内部团队、其他内部或外部的利益相关者的投诉或申诉，发起并跟进内部调查，并传达调查结果。

2. 准确有效地维护和更新投诉或申诉的文件、日志。

3.监控服务的状态，以确保已建立的规章制度和程序得到遵守和实现，例如给供应商打电话，检查出勤记录等。

4. 每周和每月部门的运营情况报告，能够分析来自内部投诉或上诉的数据，并提出纠正建议。

5. 定期与内部团队跟进cap，并推动持续改进。

6. 协助文件控制流程和供应商检查。

任职要求:

1. 良好的沟通能力，以客户为中心，注重细节。

2. 不要害怕面对问题或人，要积极主动，打破常规。

3.大专或本科学历。

4. 流利的英语听说读写能力。英语4级以上。

5. 精通微软，尤其是excel。

6. 1-2年相关工作经验或优秀毕业生。

Asia Quality Focus is a dynamic and fast growing company that provides quality control services including inspections, factory audits and laboratory testing in 14 countries in Asia.

We are an international company with Western management and offices in the USA, South America, Europe and China. Our team consists of more than 180 employees from five continents.

In the quality control industry, we are widely recognized and praised for our excellent service and continuous management system improvement. We aim at creating added value for our customers through assistance with risk management and performance optimization.

Our business is expanding quickly. People are the key to our success. We sincerely invite competent and self-motivated individuals to join our team. We offer an attractive remuneration package and career development opportunities to successful candidates.

Employee benefits
Working 8 hours a day, 5 days a week.
Attractive Bonus system.
8 days annual leave in the first year of employment without any salary deduction, 1 additional day after every year.
Flexible working hours and environment.

AQF Commitment

We aim to honor the individual strengths of all employees and help them reach their potential.
Interested in working with us?

Here are the current open positions. We welcome you to send your detailed resume in English, indicating your expected salary and the Job Ref# to 51job@asiaqualityfocus.com or apply online.