东莞招聘

Mission:

-The mission of this position is to efficiency satisfy our customer needs to ensure the long-term profitability. The position will focus on the operational support on Demand to cash aspect of Aircraft Tire Business Line assigned account.

Main Activities:

-Contribute to the achievement of Sales Result

Responsible for sales support activities and being part of sales forces team to contribute to the achievement of sales target (PA).

Support the objectives of Michelin Aircraft Tire on a Regional and Global level.

-Manage Customer relationship:

Being a focal point of contact for both internal and external customers for issues related to customer orders, enquiries, shipment, pricing and resolution of customer complaints to ensure customer satisfaction.

Control and smooth functionality among internal groups, sales agent, distributors and customers, handle and manage daily case with efficiency solutions.

Formulate response and resolution in a timely manner and provide excellent customer services.

Develop long term customers relation by visiting customers

-Ensure to work aligned with the process and instruction

Ensure the Sales order process, invoicing process are accurate and aligned with the Sales policy and Internal control Rule.

Process customers’ orders, enquiries, shipments and issuance of invoices in a timely manner

Manage customer supply

-Follow-up the casing from customer

-Overdue Management

Participate as active team members on a credit improvement process to reduce customer credit/overdue/payment schedules.

Participate in the monthly credit meeting with Finance team.

-Liaison between with the other parties to ensure the customer needs

Work closely with supply chain to ensure customer’s tire consumption is met through Processes – Demand Management etc.

Support the marketing analyst in the monthly forecast and annual PA.

Work with Technical Sales in submitting data necessary to support the contracts/agreements.

Coordinate with new and retread service center for documents, retread planning and production, and other matters to support contracts and supply agreements.

Manage the stock level in our distribution center to make sure that we have enough tires when we receive the delivery requirements.

-Contribute to the achievement of Short-Term Sale Forecast

Catch the short them (3 months) future need expressed by customer

Propose short term sales forecast based on analysis on data given by customer.

Inform internal partner (KAM, BO) on main modifications of customer needs/forecast.

Feedback information to help BO anticipate the month end estimated.

Participate in the monthly S&OP planning meeting

-Claim Management: RGA Management

Manage RGA claim process expressed by assigned customers.

Catch and to move customers claims towards internal services in charge of their settlement 

Qualifications:

-Bachelor’s degree or above. CET-6 and above.

-At least 2 years’ working experiences in commercial field as Customer Service Representative, Commercial Assistant/Specialist or Sales Assistant.

-Being independent, responsible and mature in the working environment; problem-solving oriented; sense of Customer-focused; taking initiatives in work; good communication and coordination skills

米其林集团是世界500强企业之一，全球轮胎业科技和创新的领导者。在全球五大洲设有68间生产工厂，所生产的轮胎行销全球170多个国家，全球雇员人数约114, 000人。自1988年进入中国，业务快速增长，米其林已分别在沈阳和上海成立2家独资企业，1家合资企业，一个研发中心和位于上海的总部，以及一个设于香港的代表处。在台湾，米其林集团设有台湾米其林轮胎股份有限公司。米其林中国区现有的员工总数6,300名。