东莞招聘

Here to move.

空运客服代表 Customer Services Representative  

负责接听客户电话（主要是通过电话和其他联系方式，如电子邮件、传真等），并礼貌积极地为客户和公司提供专业、有效和可信的相关信息。

你的主要职责

• 负责客户订舱服务
• 专业的应答客户空运全方位的信息，如：航程时间、价格、海关要求、包装、国家特殊要求（包括潜在的通关延误）简单账单和销售问题
• 协助客户了解相关信息和操作指南
• 冷静熟练地处理客户投诉，确保公司利益的同时并尽可能为客户提供解决方案，如有需要，向公司高级管理层反应，确保事情尽快解决和避免投诉事情扩大
• 在工作中提升客户服务经验，并专业有耐心的处理每一客户的要求和变动
• 与操作部门及其他相关部门保持联系，有效率地处理客户要求

你的资格，经验及技能

• 大专及以上学历
• 至少1年的货运工作经验
• 精通Microsoft软件，如Excel，word
• 精通中文、英文的听说读写能力
• 良好的数据录入能力（一分钟至少打30字）

Be responsible for accepting calls (primarily via the telephone and other contact modes like email, fax, etc.) and providing a professional, courteous, efficient, confident and proactive point of contact for both customers and the network.

Your key responsibilities

• Accept and register bookings for services
• Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question
• Assist customer obtain information as required and provide customer with accurate information and operation guideline
• Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence
• Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands
• Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries
• High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies

Your qualifications, experience & skills

• Junior College diploma or equivalent
• At lease 1 years experience in similar position at forwarding company
• Computer application skill, e.g. MS-Office Software
• Good command of written and oral Mandarin & English
• Typing skills (at least 30 wpm preferable)

在全球国际货运，你将作为全球物流服务网络中连接世界的一员。我们的网络让你塑造你的事业, 鼓励你做出贡献和真正地发挥个人特长。全球国际货运在全球有员工逾76,000名，我们拥有多元化的团队和欢迎不同背景、不同想法和不同技能的人才加入我们。与我们成为一个团队，共同前进。

如欲查询更多全球国际货运的资料，请浏览：www.dbschenker.com/cn

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues world-wide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To know more about us, please visit http://www.dbschenker.com/cn