东莞招聘

Specific Responsibilities岗位职责

1.Provide workflow development, procedure development and documentation, scheduling, quality control, and library customer support.

提供工作流开发、程序开发和文档编制、进度安排、质量控制和图书馆客户支持。

2.Provide maintenance, report creation, and support for public access computers, if available. Support daily library operations and physical collection integrity.

为公共访问计算机提供维护、报告创建和支持。支持日常图书馆运作和实体馆藏的完整性。

3.Circulation Processing: Process all library materials with appropriate tracking material.

流通处理:对所有图书馆资料进行适当的跟踪处理。

4.Circulation Returns: Check in all returned and newly processed MS Library material, including: print, audio and visual collections. Check out waitlisted items and prepare for delivery. Shelve checked in materials, if needed.

循环退货:检入所有退回和新处理的MS图书馆资料，包括:印刷品、音像制品。检查待售商品并准备发货。如果需要的话，把材料放在架子上。

5.Circulation Shipping: Fill out an inventory sheet for each mail run and prepare mail for pick-up and delivery. Prepare and send material intended for domestic and international delivery according to Microsoft shipping policies.

循环运输:为每一封邮件填写一份库存表，并为收件和发货做好准备。根据微软的运输政策，准备并发送准备国内和国际运输的材料。

6.Provide support to customers via chat, email, telephone and in person by answering circulation, content and reference questions, escalating when necessary.

通过聊天、电子邮件、电话和亲自回答流通、内容和参考问题，为客户提供支持。

7.Support customers through individual and group library training sessions using templates and guidance provided by MS Library communications team.

使用MS library communications team提供的模板和指导，通过单独和小组的图书馆培训课程来支持客户。

8.Market, promote and build awareness of MS Library services, using templates and guidance provided by MS Library communications team.

利用微软图书馆传播团队提供的模板和指导，推广和建立对微软图书馆服务的认识。

Skills & Experience Required所需经验

Experience:
? Experience in Information Service, Library Management, or Customer Service.
? Experience in a technology company preferred.

经验:

?有信息服务、图书馆管理或客户服务方面的经验。

?有科技公司工作经验者优先。

Tools and Techniques:
? Microsoft Office suite

工具和技术: 微软办公套件

Personal Skills:
? Proficiency in written and verbal English.
? Strong work ethic.
? Strong client service orientation.
? Questioning/clarification skills.
? Prioritizing/time management skills.
? Proactive and flexible.
? Logical, accurate, and detail oriented.

个人技能:

?熟练的英语书面和口头表达能力。

?强烈的职业道德。

?强烈的客户服务导向。

?询问/澄清技能。

?优先排序/时间管理技能。

?积极主动、灵活应变。

?逻辑清晰，准确，注重细节。

Dezan Shira & Associates are a specialist foreign direct investment practice, providing legal, audit and tax services to multinationals investing in China, China Hong Kong, India & Vietnam.
Established in 1992, we are a leading Asia Regional practice with sixteen offices in these jurisdictions, employing almost 300 legal, accounting and audit professionals.

The advantages of working for us

Hectic but friendly and nourishing working environment where one’s ambitions and potential can grow and develop
Career advancement potential open to all levels
Possibilities to relocate to different offices
Being part of a successful and well known fast developing consulting firm in Asia

Additional background information on Dezan Shira & Associates can be found at ****************

We shall offer competitive packages to the right candidate and terrific career advancement opportunities.

Contact information
Interested candidates should send Chinese and English CV, expected salary to fanny.liu@dezshira.com