东莞招聘

职位概述：

负责前台工作，并与客户互动，及时主动地处理客户关于产品和服务的咨询、疑问和需求。

主要职责：

1. 处理所有非技术原因的课程问题，并协调总部客服部门处理技术原因的课程问题。

2. 每月致电所有学员进行学习跟踪指导，并在系统中编辑。

3. 负责处理所在中心日常技术问题和事务，并与总部相关部门（客服或网络技术人员）协同处理疑难问题。

4. 接待学员，并与课程顾问一同以专业高效的方式来处理直接进入中心的客户。

5. 中心设备维护，中心展示和库存检查监督。

6. 生活俱乐部和专题讨论会的预定和协调工作。

岗位要求：

1. 大专以上学历，英语专业者可考虑应届毕业生

2. 有客户服务工作经验者优先

3. 相关电脑设施操作知识

4. 良好的英语沟通技巧

Job Description:
Working in the reception. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Key Responsibilities:
1. Handle all non-technique CR issues and coordinate with Central CR for technique CR issues
2. Make monthly phone coaching call to all students and edit in system
3. Handle normal technical issues and defects in center and help to communicate with relevant departments on serious issues (Central CR or IT)
4. Reception and greeting customers, and work with course consultant to handle direct leads in a professional and efficient way
5. Center equipment maintenance, center display and center stock checking and monitoring
6. Life club and workshop events booking and coordination

Requirement:
1. College certificate or above, English major preferred

2. Knowledge of customer service principles and practices prior
3. Knowledge of relevant computer applications
4. Fluent English communication skill

公司名称：英孚教育无锡校区

公司地址：中山路531号红豆国际广场2102室

应聘邮箱：minicenter.wx@ef.com

公司主页：http://www.englishtown.com

我们承诺：
公司严格按照劳动法录用员工，保障员工利益。所有员工入职即享商业医疗保险，带薪休假，更有免费英语培训课程提供。
诚意邀请有志于教育培训行业的年轻人倾力加盟！

EF English Live is the world’s largest online language school. Born of a collaboration between Apple and EF, English Live has reinvented the way busy people learn English by pioneering 24-hour, teacher-led learning online.
A heated discussion about the relationship between science and education gave birth to English Live in 1995. Now, English Live has already become an internationally acclaimed online school.
We provide a proven, cost-effective way to learn English anytime and anywhere. Each month we deliver more than one million hours of online lessons, and since our inception in 1996, we have helped in excess of 20 million people to communicate in English.
EF English Live provides students worldwide a 24h online iLab™ which covers the full ranges of English skills. Students can participate in live classes online anytime and anywhere they want.
In 2016, we officially changed name from Englishtown into English Live.


EF英孚教育 全球卓著英语培训专家

1965年，EF英孚教育在瑞典创立，我们的使命是“教育，让世界无界”。英孚全球总部位于瑞士Lucerne，在全球53个国家拥有40,500位教职员工，500多间学校、培训中心和办公室。

英孚教育成功帮助全球1,500多万学员建立学习英语的自信，亦是1500多家跨国企业员工培训的信心之选。在中国，英孚已经在50多个城市设立了100多所英语培训中心。旗下产品线囊括了成人英语、少儿英语、企业培训、海外游学、出国留学等等，涵盖了市场的各个层面。

EF英孚教育被正式指定为2010年亚运会语言培训服务供应商和2014年巴西世界杯足球赛语言培训服务供应商。

EF English Live在线英语课程专为环球学员提供24小时在线的 iLab™多媒体互动教室，课程涵盖了英语听，说，读，写各个方面。学员可以随时随地参与在线口语课，外籍英语培训专家遍布世界各地，为学员提供24小时小组会话课，及一对一私人会话课。