东莞招聘

Position Summary

In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products. You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax. In your dedicated area of responsibility you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces. Also you continuously support the sales representatives in their daily activities in order to meet the sales objectives.

You will be responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients. You’ll be in charge of handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc.

You handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions.

Who you are

As an ideal candidate you have the following:

? Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset

? Fluent English conversational and written.

? Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly

? Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork

? Enjoy working in an international team

? A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction

? Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus

The organization is evolving over the year 2017 and you are able to accompany the change.

An eye for detail and a strong customer focus make you the best at your work. You’re always looking for a way to optimize Merck’s service and like to share these ideas in order to contribute to the team’s success.

What we offer: The opportunities to develop in our growing company are just as diverse as our broad product portfolio. We offer a modern and international working environment to unleash your innovative potential in diverse multicultural teams, and take responsibility for our employees, products, the environment, and society.

北京外企德科人力资源服务上海有限公司（简称 FESCO Adecco 外企德科）是中国人力资源服务行业具竞争力和品牌价值的FESCO与全球人力资源服务行业领航者Adecco成立的一家中外合资人力资源服务企业，为企业及个人提供业务外包、人事服务、招聘猎头和员工福利等相关人力资源解决方案。

成立于1979年，FESCO拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，是中国人力资源服务行业的领跑者，Adecco则是全球人力资源行业的巨头，服务网络遍布全球60多个国家和地区。FESCO Adecco成立后，双方通过优势互补，整合了客户资源，依托全球化的资源和服务平台，融合本土网络优势，扩大了业务范围，为客户提供全方位的业务流程外包（BPO）、财务外包与薪酬管理、人事委托/人事派遣、全球化派遣、人才招聘/RPO相关服务、健康福利与弹性福利等人力资源解决方案。合资后的FESCO Adecco飞速发展，并且在浙江、重庆、深圳、苏州设立了分支机构。目前，FESCO Adecco在中国每天服务达100万名员工，服务客户近12,000家。

FESCO Adecco致力于成为***的人力资源全面解决方案提供商，成为客户最值得信赖的人力资源合作伙伴。为客户打开通向国际市场及创新型人力资源服务模式的大门，推动中国乃至全球的人力资源外包产业的健康发展。