东莞招聘

General Description:

We are seeking HR tier 1 support with relevant HR experienceand background for our GBS Front office, HR team in Beijing, China.

As a HR Tier 1 support, you will work together withother motivated and experienced HR and business professionals. You will havethe opportunity to gain the business experience to master all HR modules inmultinational and cross functional service mode that meets the Front-endrequirements of customers.

Tasks

1、 Handle customerticket and hotline inquiries as level 1 support

2、Understandbusiness situation and HR policy, with good sense to capture customer need andprovide standard solution. 3、 Clarify customer’s inquiries, and assign torelevant level 2 support for further support via HR ticketing system.

4、 Assist all HR modules indealing with employee complaints and concerns, processes and policies, findingpotential risks and provide optimized solution from tier 1 support view.

5、Regularly maintainvarious services resources and platforms.

6、 Be clear aboutHR business trends and China labor regulations to release official communicationto employee via service mailbox.

Requirements:

· 1、College’s or Bachelor’sdegree.

· 2、Comprehensive knowledge of all HR work streams and expertise in part ofthe HR module.

· 3、 Good knowledgeof national labor regulations.

· 4、 Strongcommunication, motivation and service consciousness.

· 5、Excellentspeaking & written in English.

Personalqualities:

· 1、Good communicationskills in both speaking and written.

· 2、Serviceoriented, passionate and initiative.

· 3、 Strong emotionregulation ability and deal with complex issues with good attitude.

· 4、 Strong sense ofresponsibility, patience and fairness.

· 5、Adapt Multi - threadingwork rhythm to guarantee the work quality while continuously seeking optimal solution.

· 6、Strong ability of strain analysis and emergency handling.

· 7、Collaborationand networking skills

工作内容：

?作为一级人员支持处理客户订票和热线查询

?了解业务状况和人力资源政策，具有很好的理解力，以捕捉客户需求并提供标准解决方案

?澄清客户的询问，并通过人力资源票务系统分配给相关的二级支持人员以获得进一步的支持

?协助人力资源人员，处理员工投诉和问题、流程和政策，发现潜在风险，并从第1层支持的角度提供优化的解决方案

?定期维护各种服务资源和平台

?明确人力资源业务趋势和中国劳动法规，通过服务邮箱向员工发布正式沟通

要求：

?大学或学士学位

?全面了解所有人力资源工作流程和人力资源模块的专业知识

?熟悉国家劳动法规

?较强的沟通能力和服务意识

?良好的英语口语和写作能力

个人素质：

?良好的口头和书面沟通能力

?服务导向、热情主动

?情绪调节能力强，处理复杂问题态度好

?强烈的责任感、耐心和公正感

?适应多线程工作节奏，确保工作质量，同时不断寻求***解决方案

?应变分析和应急处理能力强

?协作和网络技能

工作地址：酒仙桥恒通商务园B4

薪酬：税前5200~5400+600饭补 十五薪 五险一金 班车

       FESCO，中国人力资源行业创始者，中国500强企业。为全球在华万余客户提供全方位人力资源解决方案,包括人事福利外包、招聘测评、外籍人服务、专业外包、专业咨询等。
    北京外企服务集团有限责任公司（FESCO）成立于1979年，是我国人力资源服务行业具有开创意义的***家企业。经过近40年发展，外企集团已经发展成为一个以人力资源外包服务为主，涉及旅游会展、文化传媒、房地产物业等相关领域的企业集团。