IS Support Manager
中外运-敦豪国际航空快件有限公司
- 公司性质:合资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2013-05-14
- 工作地点:上海
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:技术支持/维护经理
职位描述
· Location:Shanghai
Company Address: No. 1999 West Hebin Road, Pu Dong International Airport,Shanghai, P.R.China. 201207
公司地址: 浦东国际机场河滨西路1999号
Job Responsibility:
· 目标
To manage the Hub IS support and technical infrastructure to ensure the Hub operations and IS services are run smoothly.
Customer
· To provide business applications to Hub:
· To plan for core application deployment with the GIS, Cyberjaya deployment and support teams
· To provide technical support:
· Resolving problems with GIS, Cyberjaya Data Centre’s services
· To communicate closely with DHL network (especially GIS, Cyberjaya, IS Department, other hubs/gateways) on new user requirements and project deployment
· To analyse and report user problems for the Hub
· To provide user training and on-going user support.
· To manage the infrastructure, technical support and telecommunications for the Hub
· To deploy appropriate hardware, software and services in line with Hub IS budget and comply to GIS corporate standard.
Stakeholder
· To resolve IS systems related matters through meetings with customers, government authorities and airlines as required by Hub General Manager.
Process
· To coordinate with GIS, Cyberjaya/AP Aviation IT group to ensure that the required Hub computing facilities and software are developed and implemented according to the agreed time frame and budget.
· To assist HUB Management on Hub’s annual budgeting and operational planning processes.
· To assist in the deployment and support of GIS's core and the Hub's local applications.
· To advise and provide input on the sourcing of Hub IT equipment, services and systems in line with DHL standards.
· To ensure the availability, reliability and performance of all computer equipment to support 24 hours 7 days a week operations.
· To effectively communicate and manage system changes.
· To study Business Requirement and draft up BRS, Business Review Specifications
· To ordinate with development team on system development.
· To coordinate Hub System Security Audits and follow up and to report breaches of security to the Technical Services Manager.
People Management
· To develop IKOs/KPIs with Hub IS team members and their direct report managers and monitor individual performance.
· To direct, control and Hub IS team through involvement in recruitment, retention and ongoing communication.
· To develop a high performance service culture within the Hub IS team
· To identify training needs and opportunities to develop a highly skilled Hub IS team.
Requirements: 职位基本要求:
Skills
Skills
· Communication skills (English), spoken and written (excellent)
· Technical expertise in:
· All proprietary core business applications
· Existing local developments
· Intel-based workstation and server operating systems (MS-DOS, Windows 9x and Windows NT/2000)
· Desktop applications (Microsoft Office, Netscape Mail, Outlook Mail, Visio, etc.)
· Knowledge of Unix Operating System, Internet/intranet technologies
· Knowledge of IS development life cycle
Experience:
· 7-10 years IS and business experience, preferably in logistics industry
· 3-5 years IS management experience
Education:
· Bachelor’s Degree in Information Services (or equivalent)
· CET 6
Please send CV to zhihao.tian@dhl.com for applying this position.
申请:
申请该职位,请将简历发送至lynn.li@dhl.com邮箱。请在邮件标题注明申请的岗位名称和工作地点。
公司介绍
目前,中外运敦豪已在中国建立起广阔的国际快递服务网络,遍及中国80%的人口聚集区和经济中心城市,拥有近8000名精通国际快递业务、熟悉本地情况的员工,为客户提供卓越的服务。公司的服务覆盖全国390个城市,并在全国各主要城市已建立超过100家分公司和200余处办公设施;国际快递服务可直达其中159个主要城市,每周使用超过500架次商业航班和专机[3]。
[1] 目前,DHL已成为德国邮政敦豪集团旗下品牌之一。德国邮政敦豪集团是服务全世界的物流公司,在全球超过220个国家和地区拥有约57万名员工。集团在2020 年的营收超过 660 亿欧元。
[2] 中国对外贸易运输(集团)总公司(简称中国外运)是中国外运长航集团有限公司的前身, 2015年,经国务院批准,招商局集团有限公司(简称“招商局”)与中国外运长航实施战略重组,中国外运长航整体并入招商局。
[3] 受新冠疫情影响,全球商业航班数量大幅减少。
联系方式
- Email:dhlhohr@dhl.com