东莞招聘

JD职位描述信息：

- Location：Shanghai

Company Address: No. 1999 West Hebin Road,Pu Dong International Airport,Shanghai, P.R.China. 201207

公司地址：浦东国际机场河滨西路1999号

Job Responsibility：

目标

- Pro-active monitoring of flight movements, activating contingency plans, responds promptly to network requests and timely updates of service incidents.

NCG Supervisor

- Provide accurate and analytic performance / incident report to enhance performance quality.

DHL Network

- Provide a tracing service for the network and interface with local country customer service on service problems and enquiries.

- Proactive and immediate response to all customers.

Gateway and Hubs

• Handle operational communications with other Gateway and Hubs regarding inbound & outbound operations, adhering to standards and protocols for pre-alert, faxes, e-mails, STM and other communications with the DHL network.

Local country office

- Interface with local country customer service on service problems and enquiries.

Airlines & other linehaul providers, suppliers

- Communicate with service provider to get information on flight details.

- Work with airlines to implement outbound and inbound service enhancements.

Network Service Information Management

- Supervise and coaching QCC Agent the following:

- Confirm uplift of all outbound movements;

- Confirm arrival of all inbound movements;

- Confirm recovery of all inbound movements;

- Daily report service incidents

- Update OURS with incidents on reasons of incident occur, transit time impact and corrective action taken to minimise transit time impact;

- Proactive monitoring of QCC systems

- Obtain recovery status of shipment when UAS identifies a discrepancy.

- Provide instructions to Ops should there be request from origin or destination station on exception handling, such as RTO, Service Change.

- Provide instructions to Ops should there be an activation of contingency plan.

- Update network movements in NMIV

- Update DGR info in RCIR and RCTS

- Coordinate implementation of contingencies plan.

- Review daily Recap, movement performance both air and shuttle/road reports

Network Tracing

- Ensure QCC Agent understand and comply Tracing under NSS, GSOP, internal process flow

- Supervise and monitor the following:

- Update of SCL for shipments that are intercepted;

- Identify and action exception handling according to exception handling procedures;

- Follow up on shipment issues inclusive of DG handling until resolution;

- Action on inbound alerts and provide information to the relevant parties.

- Timely and accurate response to all requests from Network.

- Create trace and follow up non conforming shipment status until solutions

- Monitor key account and project shipment

Management function

- Motivate team members

- Analyze and provide appropriate solutions for both team members and customers

- Conduct training class for QCC Agent in basic knowledge of key applications

- Strengthen relationships between customers and related parties

- Incumbent has to manage team and must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.

Requirements: 职位基本要求：

Skills

- Software skills (Word, Excel, PowerPoint, etc.)

- Strong Communication skills (English), spoken and written

- Good influencing and negotiation skills

- Good coaching skills

- Detail oriented

- Enthusiastic

- Perform basic leadership skills

- Willing to work under pressure and changes

- Very good analytical skills, problem solving and decision making

- Very good interpersonal skills

- Able to work in shift

Experience:

- At least 2 – 4 year direct experience with some supervisory skills

Education:

- Bachelor’s degree or equivalent

- CET 6

Please send CV to lynn.li@dhl.com for applying this position.

  中外运敦豪（DHL-Sinotrans）是中国成立较早、经验较为丰富的国际航空快递领导者。创建于1986年，中外运敦豪由DHL[1]和中国对外贸易运输（集团）总公司[2]各注资一半成立，专注发展国际限时快递服务、全球范围的文件和包裹快递。
  目前，中外运敦豪已在中国建立起广阔的国际快递服务网络，遍及中国80%的人口聚集区和经济中心城市，拥有近8000名精通国际快递业务、熟悉本地情况的员工，为客户提供卓越的服务。公司的服务覆盖全国390个城市，并在全国各主要城市已建立超过100家分公司和200余处办公设施；国际快递服务可直达其中159个主要城市，每周使用超过500架次商业航班和专机[3]。
[1] 目前，DHL已成为德国邮政敦豪集团旗下品牌之一。德国邮政敦豪集团是服务全世界的物流公司，在全球超过220个国家和地区拥有约57万名员工。集团在2020 年的营收超过 660 亿欧元。
[2] 中国对外贸易运输（集团）总公司（简称中国外运）是中国外运长航集团有限公司的前身， 2015年，经国务院批准，招商局集团有限公司（简称“招商局”）与中国外运长航实施战略重组，中国外运长航整体并入招商局。
[3] 受新冠疫情影响，全球商业航班数量大幅减少。